Application Manager (CRM)

What you’ll do

• Partner with Product Owners on application management

• Own BAU routines: JIRA triage and handling (analysis, prioritization, follow‑up) and clear status comms

• Provide store/business support, coordinate incident resolution, and document

• Assist with Testing, validate fixes, and support release/readiness and hypercare

• Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction

• Contribute to lightweight requirements/acceptance criteria and operational documentation

• Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s

What you bring

• Retail / omnichannel background with a solid grasp of store & digital workflows

• A self‑driven, independent working style; you learn fast, structure ambiguity, and drive issues to closure

• Analytical mindset and problem‑solving skills; comfortable digging data

• Experience with commerce and preferably integrations

• Hands‑on with JIRA, testing workflows, and BAU support playbooks; clear and concise communicator

• Flexibility to rotate across CRM & Loyalty as well as POS, OMS, Webshop/App when needed

• Agile experience

Nice to have: Confluence, basic SQL or Postman, experience with marketing automation or loyalty engines, familiarity with release/change management.

What we offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days

• Hybrid work model, combining office and remote working

• Possibility to work from abroad for up to 2 weeks per year

• An international work environment, working with teams across different countries

• Travel allowance to support commuting costs

• Access to the Hunkemöller Academy for professional development

• 25% employee discount on all Hunkemöller products

At Hunkemöller, you will be part of a collaborative environment where business and IT work closely together to support our retail and omnichannel setup.

Please note: We take care of our recruitment directly at Hunkemöller. For this reason, we kindly ask agencies not to reach out, and applications sent by email cannot be considered. If you’re interested in this role, we’d love to receive your application via our official career channels.

We’re looking for a self starter with a pro-active mindset, who works independently, learns quickly, and thinks analytically to support our Product Owners with both application management and project delivery. You’ll have retail experience and, preferably, exposure to commerce platforms and integrations. Your primary focus will be CRM & Loyalty, but you may flex across channels as team needs evolve. As the team adjusts ways of working regularly, so flexibility is key.