Junior Client Operations Partner

Job Description

Job description

As a Junior Client Operations Partner, you are the main point of contact for our customers. It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the NIQ offer in the marketplace in a sustainable manner. You will advise, suggest and discuss solutions with the commercial teams and the clients in regard to operational requirements.

CHALLENGES THAT AWAIT YOU:

• You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations.
• You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction and ensure understanding of clients needs/requests
• You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests.
• You will challenge commercial team and client whenever necessary to ensure sustainable solutions will be implemented
• You will suggest pro-active solutions to the client for simpler, more enduring and for NIQ more cost-efficient care of the client databases/reports.
• You are responsible for ensuring the quality of the database and for making sure the databases remain simple.
• You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue.
• You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation.
• You will be in charge of Hypercare / Sensitive clients (complex / highly demanding clients) end to end : taking in charge fully the requests, communicating to clients regularly regarding the status, providing timelines, checking data and ensuring quality of data before delivery
• You will contribute to continuous improvement projects to facilitate the work of Client Operations Partners: finding solutions to improve checks (faster & more effective way), improving collaboration with RD and CI teams, etc.

REQUIREMENTS:

• You have knowledge of the FMCG sector
• You have a first experience in category management or supply chain and ideally, with a manufacturer of consumer goods
• You have excellent problem-solving and analytical skills
• You work collaboratively across different teams and efficiently manage multiple activities in parallel
• You are curious and you want to understand the "end to end" production chain.
• You are proactive and focused on continuous improvement and customer satisfaction
• Fluency in French and English is essential

WHAT WE OFFER

• Permanent contract
• Hybrid work mode: 3 days per week presence at the office and flexible working hours
• Office building at the foot of the T2 tramway, 12 minutes from La Défense
• Gym, Quiet Room, Game Room, Company Restaurant

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion