Global Learning and development Assistant Sofitel, Sofitel Legend, MGallery & Emblems (internship or apprenticeship)

Company Description

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 38 countries, unlocking unique memorable moments in connection with the local destination.

Our signature:

All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor made experiences and go the extra mile every day, while embracing local culture.

Join our Maison to strive for Excellence. It is a place where you live your purpose!

A career that lets your passion shine.

Job Description

The T&C team department is seeking a talented and dynamic Global Learning and development Assistant (internship or apprenticeship)  to support the Learning & Development Director in implementing the learning strategy and support for hotels in their development.

Responsibilities:

• Support the engagement and coordination of the Training & Competency (T&C) and Learning & Development (L&D) community across hotels.
• Update and enhance learning materials, including e-learning modules, workshops, and presentations, to ensure alignment with brand standards and consistency.
• Monitor training performance and learner impact through dashboards, reporting, and satisfaction surveys.
• Provide operational support to hotels in the use of learning and training tools.
• Promote learning initiatives through social media content creation and the implementation of communication strategies.
• Manage and maintain the internal Learning Management System (LMS), including the integration of engaging and impactful training content.
• Provide digital and administrative support for the LMS, including tracking activities, email communications, and meeting coordination.
• Oversee client administration processes and invoicing activities.

In an international environment this internship or apprenticeship is a great opportunity to work closely with different internal stakeholders (T&C team, different department -Brands, operations) and external stakeholders (external providers, trainers, social media) while developing your skills in communication, marketing and HR.

Qualifications

• Strong interest in the hospitality industry, people development, and continuous learning, with a good understanding of social media platforms.
• Highly organized, proactive, and detail-oriented, with the ability to manage multiple priorities independently and handle administrative tasks with accuracy and efficiency.
• Strong project management skills and the ability to work collaboratively within an international team environment.
• Excellent written and verbal communication skills.
• Fluent in English; French is a plus.

Additional Information

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us. 

Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company. 

We care for the world around us: our teams, our customers, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day. 

All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority. 

Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite. 

We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible. 

Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.