Service Delivery Manager

• Shape the future of regional rail operations
• Opportunity to lead and drive operational excellence
• Key leadership role within NSW Passenger Rail Operations

About Your Role:

As the Service Delivery Manager, you will play a critical role in supporting operational activities and delivering world‑class fleet maintenance and management outcomes. Your leadership will directly contribute to the success of the Regional Rail Project, with a strong focus on safety, customer satisfaction, reliability and environmental compliance.

Reporting to the Depot Maintenance Manager, your responsibilities will include:
 

• Safety, Quality & Environmental Leadership: Demonstrate strong leadership in safety, quality and environmental management, ensuring compliance with company policies, legislative requirements, and industry standards.
• Team Leadership & Performance: Provide clear direction and leadership to teams, ensuring adherence to rostered work schedules, work instructions, and quality and safety requirements.
• Train Availability & Reliability: Ensure trains meet contractual availability and reliability targets by monitoring performance and delivering work in line with the scheduled train plan.
• Incident & Investigation Management: Support and/or lead investigations into incidents related to safety, quality, train availability and faults, ensuring effective resolution and corrective actions.
• Asset Information & Systems Management: Ensure accurate creation and closure of notifications and service orders within the Asset Information System.
• Performance Monitoring & Continuous Improvement: Monitor KPIs against agreed performance indicators and implement improvements in response to contract variations, non‑conformances, budget changes and customer requirements.

About You:

You are an experienced leader with a strong background in safety‑critical environments, who thrives in complex operational settings.

You will bring:
 

• Extensive management or supervisory experience within rail, automotive, military, Defence, avionics, or similar safety‑critical industries
• Strong oral and written communication skills, with proven ability to negotiate, influence and build effective working relationships
• Confidence engaging with stakeholders at all levels, both internally and externally
• Excellent analytical and conceptual skills, with the ability to present information clearly to support decision‑making
• Exceptional organisational and planning capability, with the ability to prioritise competing demands and meet timeframes

Our Benefits
 

• Diverse opportunities to grow, develop and achieve your career goals
• Ongoing training and professional development
• Competitive remuneration package and benefits
• Salary Continuance, Employee Assistance Program & AIA Vitality Wellness Program
• Discounts on private health insurance, vehicles, travel and more

About UGL

UGL is a well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies.

At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

Ref: 267220
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