JOB SUMMARY
The Life Safety Officer’s (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets.
Life Safety Officer’s (LSO) will perform all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement.
Life Safety Officer’s (LSO) will routinely patrol assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards or related concerns, medical emergencies, or damage to Caesars Entertainment properties. The Life Safety Officer’s (LSO) must know where all emergency equipment and exists are (phones, fire extinguishers, emergency exits, etc.). Any incident which would warrant security intervention will be immediately relayed to Security Dispatch by the observing Officer. Regardless of where an Officer is assigned, the Life Safety Officer’s (LSO) should be prepared to respond to assist fellow Officer’s at any time.
Life Safety Officer’s (LSO) will display a professional, courteous, and a respectful demeanor at all times.
Life Safety Officer’s (LSO) will evaluate all medical emergencies, upon their arrival at the scene. If the scene is under control of a higher qualified medical person(s), the LSO will document the name and qualification level, and assist as needed.
Age Requirement: 21
Work Cards Required: Alcohol: NV
QUALIFICATIONS
- The following qualifications will be required for the Life Safety Officer (LSO):
- High school graduate or equivalent is required
- 1 to 2 years preferred prior security experience
- Prior experience is a position with direct guest contact is preferred.
- Ability to manage several tasks at once
- Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
- Must be able to work any day of the week and any shift
- Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
- Must maintain a current BASIC EMERGENCY MEDICAL TECHNICIAN certification with the State of Nevada, Southern Nevada Health District Emergency Medical Services.
- Must maintain a current NATIONAL REGISTRY OF EMERGENCY MEDICAL TECHNICIANS.
RESPONSIBILITIES
Life Safety Officer (LSO) are to attempt to provide protection from any element, factor, or situation, which may jeopardize the welfare, security, and integrity of team members, guests, their personal properties, and company assets. The Life Safety Officer (LSO) will have specific responsibilities to include, but not limited to the following areas and criteria:
JOB RESPONSIBILITIES / DUTIES
- Every Life Safety Officer (LSO) will greet guests and fellow team members with a friendly and sincere welcome.
- Life Safety Officer (LSO) must continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
- Life Safety Officer (LSO) will exercise good judgment in solving problems and display a realistic understanding of the issues before them. He or she must be able to facilitate resolution of customer complaints through personal action and coordination with other departments.
- The Life Safety Officer (LSO) acts as an ambassador of Caesars Entertainment by providing accurate and detailed directions with respect to property attractions and amenities.
- The Life Safety Officer (LSO) is to maintain a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
- The Life Safety Officer (LSO) is to provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
- Life Safety Officer’s (LSO) are to provide medical assistance, without hesitation, following proper procedures and techniques as a “First Responder” to persons in need, including “First Aid” and “CPR”, when necessary.
- The Life Safety Officer (LSO) will interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
- Enforce all company policies and procedures.
- The Life Safety Officer (LSO) will meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
- The Life Safety Officer (LSO) will respond to areas of need when dispatched, in a timely manner.
- The Life Safety Officer (LSO) will conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
- The Life Safety Officer (LSO) must be able to follow and comply with the departmental policy concerning the “Use of Force” with respect to the arrest and detention of individuals who violate laws and/or company policy.
- The Life Safety Officer (LSO) must write detailed reports to include photographic evidence and obtain voluntary witness statements of all incidents pertaining to, but not limited to hazard and safety violations, guest and employee accidents, auto accidents, guest or employee complaints, violation of policy and procedure, theft, trespassing of patrons, lost and found, fire, and any other reports as deemed necessary by the VP of Security or the Director of Security, Security Shift Manager, Security Shift Supervisor, and Designated Supervisor.
- The Life Safety Officer (LSO) will respond to dispatched medical calls and must be in compliance with the Clark County BLS (Basic Life Support) protocols.
- The Life Safety Officer (LSO) will restock the trauma bag used immediately following the completion of the medical detail / call.
- The Life Safety Officer (LSO) is responsible for conducting a visual inspection of the Automated External Defibrillation (AED) and oxygen supplies.
PERSONAL CHARACTERISTCS / ATTRIBUTES
- Neat, professional appearance with good personal hygiene.
- Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.
- Must be “team centered” and able to share credit due with fellow team members while promoting a positive work environment and team spirit. Must work well with other departments and management as necessary.
- Must be tactful, maintain confidences, and foster an ethical work environment, prevent inappropriate behavior by co-workers, handle all situations honestly.
- Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.
- Must be able to assume a role of authority as necessary in a high-risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.
- Must show respect and be able to adapt to different values, cultures, or backgrounds when dealing with difficult people or situations. Build and maintain long term associations based on trust, help others.
- Must be able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time and inspect material for flaws. Must be able to test new methods thoroughly and reinforce excellence as a fundamental priority.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS
- Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
- Must be able to physically restrain adults who weight more than 200 pounds.
- Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
- Must be able to work independently.
- Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
- Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.
- Must be able to see and, also, remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports. The Life Safety Officer (LSO) must be able to read, write, speak and understand English.
- Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
- Must pass the physical and written testing of the Las Vegas Region Security Academy (C.O.D.E.S., Defensive Tactics, Legal Issues, Handcuffing, Verbal De-Escalation Skills, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton, Red Cross AED/CPR/Emergency First Aid) within the first ninety days of employment.
REPORTS TO
Security Corporal, Security Shift Sergeant, Security Shift Lieutenant, Security Shift Captain/Security Shift Manager, Security Department Assistant Director/Manager and Director of Security & Surveillance.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
