Business Transformation Consultant - A26166

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. 

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. 

We are searching for our next team members to join our growing team. 

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. 

Co-Development Business Unit is looking for Business Transformation Consultant

Internal Code: A26166

This is a fixed term contract. The engagement is 11 months.

What will you do?

We are seeking a position to lead a comprehensive review and modernisation of our IT Operating Model. This role will conduct end-to-end analysis from current state assessment through to implementation planning, delivering a complete set of assessment and planning documents that will guide our IT transformation journey. The successful candidate will be responsible for creating detailed analysis, recommendations, and IT roadmaps that align our IT operations with business needs and drive improved service delivery.

Assessment & Industry Benchmarking

• Review current IT processes, structures, and ways of working to understand how well they support business needs
• Identify gaps between where we are today and where we need to be to better serve the business
• Analyse how different IT functions work together and with business teams
• Document findings and create clear recommendations for improvement

IT Operating Model Design

• Gather and document key assumptions that will guide IT improvements
• Create detailed analysis of current IT operations, including strengths and weaknesses
• Design future IT Operating Models that better align with business requirements
• Develop step-by-step plans for moving from current to future state
• Develop practical, user-facing websites or playbooks, with an appreciation of how AI-enabled tools can be used to make such content more accessible by non-technical stakeholders.

Stakeholder Collaboration

• Work with IT leaders and business managers to understand requirements and priorities
• Facilitate workshops and meetings to gather input and validate findings
• Present analysis and recommendations to senior management
• Support decision-making by providing clear, data-driven insights

Assessment & Industry Benchmarking

• Review current IT processes, structures, and ways of working to understand how well they support business needs
• Identify gaps between where we are today and where we need to be to better serve the business
• Analyse how different IT functions work together and with business teams
• Document findings and create clear recommendations for improvement

IT Operating Model Design

• Gather and document key assumptions that will guide IT improvements
• Create detailed analysis of current IT operations, including strengths and weaknesses
• Design future IT Operating Models that better align with business requirements
• Develop step-by-step plans for moving from current to future state
• Develop practical, user-facing websites or playbooks, with an appreciation of how AI-enabled tools can be used to make such content more accessible by non-technical stakeholders.

Stakeholder Collaboration

• Work with IT leaders and business managers to understand requirements and priorities
• Facilitate workshops and meetings to gather input and validate findings
• Present analysis and recommendations to senior management
• Support decision-making by providing clear, data-driven insights

Requirements

What are we looking for?

• More than 7 years in business analysis, process improvement, or IT consulting roles
• Experience analysing business processes and recommending improvements
• Experience or good understanding of public sector digital transformation initiatives
• Experience in working with both IT and business team
• Understanding of IT service delivery and operations
• Knowledge of Gartner IT Operating Model framework and methodology
• Familiarity with process mapping and improvement methodologies
• Understanding of project management and change management principles
• Strong analytical skills with ability to break down complex problems
• Excellent written and verbal communication skills
• Ability to work with people at all levels of the organisation
• Detail-oriented with strong documentation skills
• Problem-solving mindset with focus on practical solutions
• Knowledge of applying Gartner IT Operating Model principles
• Knowledge of IT frameworks such as ITIL or Agile methodologies
• Previous experience in IT transformation or improvement projects
• Understanding of digital transformation and modern IT practices
• Experience with business process analysis tools and techniques
• Having a good understanding of the MINDEF/SAF IT operation context is essential
• Challenges: You will be synthesising and analyse large amounts of information to form coherent assessments on identified issues. Communicating and explaining complex analysis to non-specialist stakeholders concisely.

Benefits

What do we offer in return? 

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution. 

Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc. 

Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives. 

Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) 

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track. 

Competency Framework: A structured and practical framework to support you to develop, perform, and succeed. 

Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework 

 Why you'll love working with us? 

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. 

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg  

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. 

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. 

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. 

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.