Assistant Student Housing Officer (Hostel Operation)

OFFICE OF STUDENT AFFAIRS

STUDENT ACCOMMODATION SECTION

The Office of Student Affairs invites applications for the post of Assistant Student Housing Officer in the Student Accommodation Section, which manages around 3,700 on-campus residential places and provides comprehensive residential education in the context of whole-person development to students.

Assistant Student Housing Officer (Hostel Operation) (25260719)

The appointee is expected to provide operational, administrative and logistical support for the day-to-day operations of the Student Accommodation Section.  Working outside normal office hours may be required on a need basis.

Responsibilities:

• Provide administrative and logistical support for daily hostel operations, as well as hostel-related activities and programmes;
• Support counter services, system management, office hotline operations, and general administrative duties;
• Liaise with outsourced contractors and relevant University departments on matters relating to hostel operations and office maintenance;
• Manage check-in, check-out, room change arrangements, defect rectification, and room inspections;
• Handle room preparation during regular semesters and summer letting period, including preparation of check-in/out documents and materials;
• Assist with enquiries of facility reservations and follow up users on booking updates and preparation arrangements;
• Handle enquiries, perform data entry, and prepare and retrieve reports; and
• Perform other duties as assigned by the supervisor.

Requirements:

• A recognised diploma or above with relevant work experience;
• Good command of both spoken and written English and Chinese, including Cantonese and Putonghua;
• Proficiency in computer applications, including Excel, and both English and Chinese word processing;
• Good interpersonal and communication skills with a professional manner;
• Self‑motivated, organised, and able to work independently as well as collaboratively in a team;
• Relevant experience in hostel operations or customer service would be an advantage; and
• Willingness to work outside regular office hours as required.

Shortlisted candidates will be invited to attend a written test.

The initial appointment will be made on a two‑year fixed‑term contract. Reappointment thereafter will be subject to mutual agreement and satisfactory performance.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System.  Those who are not invited for interview 8 weeks after the closing date may consider their applications unsuccessful.  Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Closing date: 27 May 2026