Summary of Task and Duties
- Providing day-to-day support for multi-org environment across 4 Divisions
- Daily interaction with Sales and Service Enablement teams on resolving Break / Fix support issues
- Proactive Monitoring on admin errors on the platform
- Manage offshore developers’ resources for development of break/fix
- Daily interaction with Director, CRM & Enterprise Solutions
- Daily interaction with DevOps Support team
- Daily interaction with Solution Analysts
Skills needed
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified CPQ Specialist
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Consultant
- Salesforce Certified Platform App Builder
- Copado Experience
Additional Preferred Skills
- Salesforce Certified Business Analyst
General Skills
- Strong communication skills
- Well organized and self-motivated
- Strong Critical thinking skills
- Flexibility to meet continuously changing priorities and challenges
- Strong attention to detail
- Minimum 5+ years’ experience
- 3 days at client’s location
