We are looking for an enthusiastic and results-oriented Customer Success Specialist for one of our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.
Excited? Let’s see what it takes 💛
What you will do:
- Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
- Own and drive client renewals and contract extensions across your portfolio;
- Identify and execute upsell and cross-sell opportunities to expand account value;
- Take responsibility for retention metrics and proactively mitigate churn risks;
- Maintain and manage revenue forecasts for your portfolio;
- Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
- Develop and conduct comprehensive client trainings to ensure high user adoption;
- Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
- Act as a commercial owner of assigned accounts, driving growth and long-term value;
- Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.
What you need to succeed in this role:
- 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position;
- Proven experience owning or contributing to client renewals and retention;
- Hands-on experience with upselling / cross-selling within existing accounts;
- Ability to forecast revenue and manage a portfolio from a commercial perspective
- Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products);
- Customer-oriented and responsible attitude;
- Fluent English both written and spoken;
- Excellent presentation and account management skills.
Benefits and Perks:
- Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Responsive management interested in your growth and long-lasting cooperation.
Internal job code:2NK
