Service Designer

Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock ‘n’ roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.

Right now, we need to strengthen our App Team with a Service Designer who will focus on driving a human-centered and insight-led approach across the Marshall App and translating user insights into meaningful product experiences.

What you’ll do

As a Service Designer for App your overall responsibility is to drive a human centered and insight led approach across the Marshall App and its connected products. You advocate for insight driven innovation through ensuring that new features, improvements and experiences are grounded in real user needs.

You work closely with the rest of the App Team and stakeholders translating business goals and user insights into meaningful services, concepts and a cohesive app experiences. By bridging user insights and strategy you ensure that the Marshall App evolves into a strong, standalone digital product. Your work creates user value while maintaining seamless integration with our physical products.

Roles & Responsibilities

• Lead user research initiatives to understand needs, behaviors, and journeys - then translate insights into meaningful product improvements

• Facilitate concept development and co-creation with the App Team to enhance the app experience

• Collaborate with hardware-focused Service Designers on experiences across digital and physical touchpoints

• Define and implement research best practices and continuously improve ways of working with the team

Who we’re looking for

You're a user advocate with a strong drive and proactive mindset. You're a team player who builds relationships naturally and thrives in collaborative environments. You approach challenges with a continuous improvement mindset and communicate your ideas clearly. You're professional, people-oriented, and passionate about creating experiences that genuinely improve people's lives.

You probably have the following experiences & skills

• A few years as a Service Designer or similar role within digital product development

• Bachelor's degree in design, human-computer interaction, or related field

• Experience designing for interactive physical/digital products and working in agile settings

• Proven ability to lead qualitative research, map customer journeys and use data to improve user experience

• Experience building service prototypes and communicating design solutions to stakeholders

• Fluent in English

Our pledge

We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers.

We encourage applications from all over the world. To enable transitioning from another country for a role at Marshall, we offer re-location support. This support is tailored for each role but always includes visa/work permit application, local authority registration, and home finding service. Don't hesitate to reach out if you have any questions.

Does this sound like you?

We look forward to reviewing your application!