Job Description

Hello Future Solution Strategist,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Are you someone who can:

• Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate, and present at all levels
• Lead and facilitate difficult conflict situations into consensual agreements
• Integrate opinions and information provided by various sources to make strategic decisions
• Adapt communication styles to meet the needs of different audiences
• Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies
• Find opportunities to leverage relationships and promote knowledge sharing ideas and insights
• Understand the client or potential clients business business processes system requirements banking needs and key strategy
• Perform a needs analysis be the client interface and facilitate client workshops
• Understand traditional and nontraditional competitor offerings and strategies
• Understand international best practices and behavioural trends in corporate
• Understand the assigned market sector and segment
• Be the Coverage contact person for products
• Understand important aspects of products, such as functionality, shortcomings, benefits for clients, operational support processes and the new product pipeline development
• Provide prioritised and detailed client requirements to the product houses
• Ensure that marketing collateral is up to date and available for all to use brochures MS Word content and PowerPoint slides
• Design the implementation plan and coordinate the rollout of the plan with the client BU specialists and Service Managers
• Manage the solution design client engagement and client interface using project management disciplines
• Design, develop, and implement banking solutions that meet and exceed client needs in consultation with the FirstRand products house
• Influence product development priorities based on strong business cases
• Project manage the onboarding of clients using the complex solutions in conjunction with the relationship product and service teams
• Design the implementation plan and coordinate the rollout of the plan with the client BU specialists and Service Managers
• Coordinate the client documentation SLAs legal agreements new processes to be implemented client
• training and testing or piloting internal and external communications and change management
• Respond to complex solicited and unsolicited requests for proposals or RFPs, and proposals using professional high-quality presentations and documentations
• Collate client presentations generic proposals and tender specific responses
• Coordinate stakeholder engagement to solicit contentand input
• Be the liaison between legal compliance and pricing
• Create end to end value propositions that include current and new product and solution sets pricing
• service and channel delivery model that meet current and anticipated future client needs
• Provide input and guidance on pricing as part of the solution
• Understand the new product commercialisation roadmap and strategic innovations taking place across the bank
• Design integrated and bankwide solutions that apply hook and honeypot thinking and achieve increased market share share of wallet and revenue diversification
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

You will be an ideal candidate if you have:

• BEng. Degree or equivalent
• Minimum 5 years' experience in a similar environment
• Experience in handling technical solutions that deal with orchestration, client experience, rules engine, onboarding, integration and UI (End to End)
• Proven experience in service strategy, service operations, or leadership roles in the financial services industry.
• Expertise in service strategies, service design, and innovation in financial services.
• Strong understanding of digital banking platforms and client-facing technologies.
• Exceptional leadership skills with experience managing cross-functional teams.
• Proven ability to lead service improvement projects and initiatives.
• Strong analytical skills, with experience in using data to inform strategic decision-making

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

27/05/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.