POSITION SUMMARY:
- The Associate, Correspondence will work with multiple teams within Ocwen, focusing on the coordination required to support Ocwen loan servicing for borrower’s correspondence.
- The Associate will work with various management and internal teams in the fulfillment of daily tasks, analysis, documentation, and testing responsibilities.
- The Associate will play a key role in operations, performing reconciliation, building control and analytical reports and working with multiple internal customers and build relationships.
- To be able to work with IT support team for various application changes related to letters.
JOB FUNCTIONS AND RESPONSIBILITIES:
- Help monitor and track business unit’s response to inquiries, working with various teams to provide timely and thorough responses on root cause analysis, data and other requested information.
- Creating/automating reports using Java script.
- Assisting management in fulfilling audit requests and remediation actions for various auditing entities as needed.
- Perform daily, weekly and monthly reconciliation of volume sent by business unit verses that at the print vendors.
- Drafting various reports for the higher management as per schedule.
- Other duties as assigned.
EDUCATION / EXPERIENCE:
- B.Tech or equivalent candidates with at 0-1 years of experience, preferably in preferably with Mortgage industry. (Will be a plus)
- Good communication skills are a must
- Should be expert in Java scripting
- Knowledge of AI technologies is a plus.
- Customer-centric/focused.
- Should have strong interpersonal skills and the ability to do multi-task.
- Should be able to analyze basic data/reports and provide synopsis/summary of process performance
- Ability to meet deadlines and prioritize critical issues
- Proficient with Microsoft Word, Excel.
- Should be willing to work night shifts and flexible to another shift (as an when needed)
WORK SCHEDULE OR TRAVEL REQUIREMENTS
Night Shift
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
