Manager, Global Build and Transition
Primary Function/General Purpose
Leads build readiness activities, including process standardization, documentation, knowledge transfer preparation, and training development to support successful migration to GCC operations. Ensures all people, process, and knowledge components are fully prepared for transition and aligned to design standards and operational requirements.
Essential Job Functions
- Leads the build phase for transformation initiatives, ensuring readiness across
documentation, training, and knowledge transfer requirements. - Oversees development and validation of standard operating procedures (SOPs), process documentation, and playbooks aligned to design standards.
- Ensures completeness and quality of knowledge capture from source teams to support effective transition.
- Directs development of training materials and learning plans to enable readiness of receiving GCC teams.
- Establishes and manages readiness criteria across people, process, technology, and controls prior to transition.
- Partners with Transformation & Design teams to ensure build outputs align with future state operating models and process standards.
- Collaborates with Transition Managers and Transition Leads to ensure alignment of build activities with transition plans and go-live requirements.
- Identifies and mitigates risks, gaps, and dependencies impacting readiness, ensuring resolution prior to transition.
- Tracks build progress, milestones, and readiness status, providing reporting to leadership and governance forums.
- Ensures adherence to documentation, training, and knowledge management standards across all build activities.
Licensing/Certification Preferred:
- Lean Six Sigma Green Belt
- Instructional Design or Training Certification
- Knowledge Management or Process Improvement certifications
Education
Required: Bachelor's degree in business administration Healthcare Administration, Operations, Education, or related field
Preferred: Master's degree in business administration or other related discipline.
Work Experience
- Required: 7–10+ years of experience in transformation, shared services, training, knowledge management, or operations
- Preferred: 3-5 years in leadership roles
Training
- Knowledge management and documentation frameworks
- Instructional design and training development
- Process standardization and quality assurance
- Readiness assessment and validation
- Strong project management and coordination skills
- Risk identification and mitigation
- Stakeholder collaboration across global teams
- Attention to detail and quality control
Hard/Tech/Clinical Skills:
- Business Transformation & Operational Excellence
- Business Continuity & Risk Management
- Digitalization, Automation, and Analytics Enablement
- IT Governance & Service Delivery
- Data Privacy & Compliance Oversight
- Program & Portfolio Management
- Benefits Realization & KPI Tracking
- Change & Transition Management
- Process Design & Documentation (L0–L5)
- Governance & Executive Reporting
Work Setup:
Shift: Mid - Night-shift
Setup: Hybrid
Location: BGC, Taguig City
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