Calgary Co-op is one of Canada's largest retail co-operatives, proudly serving members across Calgary and area. With a diverse portfolio spanning food, pharmacy, gas, home health, and wine & spirits, we're committed to delivering exceptional value and community impact. We believe in putting members first — and that starts with the talented people who make it happen.
Opportunity
The Senior Director, Information Technology is a pivotal senior leadership role within Calgary Co-op's digital and technology organization. Reporting to the SVP - Digital, Member & Information Technology, this executive owns strategic and operational leadership across five key domains: Infrastructure & Network, Cybersecurity, Engineering, IT Operations & Service Delivery, and IT Governance, Risk & Compliance.
This leader bridges long-range technology strategy with disciplined day-to-day operational execution — a rare combination that is essential in a complex, member-owned retail enterprise. You will partner closely with Senior Vice President and peer business leaders to translate Calgary Co-op's strategy into actionable technology roadmap, while ensuring the reliability, security, and scalability of the systems our members and teams depend on.
This is a hands-on senior leadership role that demands both credibility on the whiteboard and accountability at the delivery level.
Key Responsibilities
Infrastructure & Network - Oversee the full lifecycle of enterprise network, server, and hybrid cloud infrastructure — balancing on-premises reliability with scalable cloud platforms — while driving automation, IaC adoption, capacity planning, vendor management, and ensuring robust DR/BCP readiness.
Cybersecurity - Define and lead the enterprise cybersecurity strategy, governance, and risk posture — overseeing IAM, threat detection, and incident response teams — while ensuring regulatory compliance (PCI-DSS, SOX, PIPEDA), managing third-party risk, and communicating security posture to executive leadership.
Engineering - Lead software engineering, enterprise architecture, and platform teams across core retail systems (POS, ERP, eCommerce, loyalty) — driving Agile/DevSecOps practices, API-first design, architectural standards, and disciplined portfolio management in partnership with business stakeholders.
IT Operations & Service Delivery Own the enterprise ITSM function — including service desk, incident, problem, and change management — driving SLA governance, ITSM tooling maturity, major incident response, and continuous improvement of service delivery across all cooperative locations and users.
IT Governance, Risk & Compliance - Define and govern the IT policy, standards, and risk management framework — maintaining the IT risk register, ensuring regulatory compliance (PCI-DSS, SOX), overseeing vendor due diligence, and maturing BCP/DR programs in alignment with enterprise risk appetite.
Leadership & Operational Excellence - Build and lead a high-performing IT leadership team while serving as a strategic thought partner to management — owning the IT operating and capital budget, driving multi-year technology roadmaps, and championing organizational change across diverse stakeholder groups.
Strategy & Innovation - Translate emerging technology trends (AI/ML, zero trust, composable architecture) into practical, business-aligned roadmaps — leading annual IT strategic planning, cultivating an innovation pipeline, and providing executive and Board-level visibility into technology performance and value delivery.
What You Bring
Why Calgary Co-op?
We thank all applicants for their interest; however, only those selected for an interview will be contacted.