Sales operation - Ensure all 3rd party material items are recorded in share folder
- Sales order processing in Salesforce, ensure data entry accuracy
- Preparation of sales contract documents
- Maintain shared folder to record all sales related documents
- Coordinate with logistics on deliveries to ensure delivery deadlines can be met
Service operation:- Daily service order processing in CRM, Mobile X, ensure data entry accuracy
- Ensure PM order list is well prepared weekly.
- Ensure service quotations and contracts were well managed.
- Maintain new installation ibase in system.
- Maintain NPS survey sending in/out ontime.
- Maintain Utilization monthly report for service engineer.
- Ensure all 3rd party material items are recorded in share folder
- Coordinate with logistics on deliveries to ensure delivery deadlines can be met
3.CRM, Salesforce, Mobile X Training (Ordering process in CRM, Salesforce system)
- Sales training/refresher course conducted to the sales rep
- CRM and Mobile X training/refresher course conducted to the engineer
- Explore new features in CRM, Salesforce and inform the team
- 1st level key user for CRM, Salesforce
- Work closely with Marketing Executive on the CRM, Salesforce hygiene to improve data hygiene
Demo and Inventory Management- Ensure all local demo loans are updated in system.
- Ensure all spare part inventory are well tracked with 3PLs.
- Ensure all tools inventory is calibrated on time.
- Monitoring and ensuring low demo inventory to reduce working capital.
5.Purchasing, return, recall and write-off:
- Work well with logistics team to manage new tools buying process, calibration process, loan process.
- Work well with quality control, sales, service team to assist recall project for product, spare parts.
- Work well with logistics to return the defective goods, exchange items to avoid extras fine from factory.
- Work well with finance team in write-off process.
6.Tender assistant
- Tender submission – E-bidding of Zeiss and third party
- Upload all tender submission, verify specification, and contract sales document in shared folder
7. Mentor and training across team member
8. Project support as requested by manager
Education / Professional Certification
Diploma or Degree in Business Administration, Foreign Trade or any related fields
Experience
- 5-7 years of experience in sales administration or business operations environment in medical de-vice industry, preferably with ophthalmic products
- SAP CRM, Sales Force experience preferred
3. Knowledge / Skills / Other characteristics
- Excellent interpersonal and communication skills
- Excellent organizational skills
- Multi-tasker and able to work under tight timelines
- Meticulous and detail oriented
- High proficiency level in computer skills in MS office (Outlook, Word, Excel, Powerpoint)
- Pleasant personality and proactive mindset
- Good command of spoken & written English
Your ZEISS Recruiting Team:
Doan Le Thuy Duong
