AML Compliance Senior Specialist

The AML Compliance Senior Specialist is a member of the AML‑CFT Special Working Unit within the Legal and Compliance Department and reports directly to the Head of AML‑CFT. This is a single‑incumbent senior specialist role with no direct people management responsibility, distinguished by its independent Quality Assurance, advisory, and project engagement mandate. The role works closely with AML Compliance teams, Operations, IT, business units, and Regional compliance to strengthen the organization’s AML control environment across all lines of business.

The primary purpose of this position is to provide independent, objective assurance over the effectiveness of AML controls and to deliver high‑quality, risk‑based AML advisory support. The role is accountable for leading AML Quality Assurance reviews, identifying control weaknesses, overseeing remediation, ensuring alignment with regulatory and group standards, and supporting AML projects, audits, and regulatory examinations. Through proactive advisory involvement and technical guidance to AML team members, the position contributes to a robust, defensible, and sustainable AML framework for the organization.

Position Responsibilities:

• Lead and execute independent AML Quality Assurance (QA) reviews across KYC/CDD/EDD, name screening, transaction monitoring, STR governance, and AML training to assess control effectiveness, regulatory compliance, and operational soundness.
• Identify control design gaps, systemic issues, and recurring weaknesses, and provide practical, risk‑based recommendations to strengthen AML frameworks and processes.
• Monitor and track QA and audit corrective action plans, assess remediation progress, and escalate overdue, ineffective, or high‑risk issues.
• Provide AML advisory and risk assessment support for new products, processes, technologies, and initiatives, including coordination and execution of the annual AML risk assessment in line with regulatory and group standard.
• Review and advise on AML policies, guidelines, SOPs, and control frameworks to ensure ongoing alignment with local regulations, group standards, and industry best practices.
• Act as Compliance representative for AML projects and system initiatives (including system enhancements, data remediation, and transaction monitoring optimization).
• Support for internal and external AML audits and regulatory examinations, including preparation of documentation, coordination with relevant stakeholders, and timely response to audit findings and regulatory inquiries.

Required Qualifications:

• Bachelor’s degree from a reputable university
• More than 6-7 years’ experience in AML compliance officer role or related area. Prior experience in audit or risk management would be a plus
• Experience in life insurance company or banking is highly valued.
• A deep understanding with QA, Training, AMLATF Regulations and best practice in Indonesia. Understanding FATCA and CRS rules and requirements would be a plus
• Team player, tech-savvy, quick learner and self-starter
• Excellent ability to speak and write in English
• Highly analytical with strong attention to detail
• Having a LOMA certification is a plus

Preferred Qualifications:

• Solid interpersonal skills to effectively build relationships and communicate with other

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement