Head of Enliven Home Based Operations

Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Enliven is a leading and innovative provider of at-home and community services for older people and people with disabilities. Most people want to stay at home for as long as they can which is a key focus for Enliven. We work alongside people to achieve their independence goals.

Te Kowhiringa I The Opportunity
As our Head of Enliven Home based Operations you will be reporting to the General Manager of Health & Disability, you will provide senior operational leadership for Enliven’s home‑based services, leading large, distributed teams and ensuring services are safe, efficient and client‑centered.

Key responsibilities include:

• Leading home support and rostering operations at scale

• Driving service quality, consistency and improvement

• Leading a constructive, client and safety focused culture

• Optimising workforce planning, guaranteed hours and travel time

• Overseeing an operating budget of ~$30m

• Building strong relationships with funders, partners and unions

• Leading through change, disruption and emergency response

• Deputising for the GM as required

Ngā pūkenga kei a koe I Your Skills and Experience

You are an experienced senior leader who combines proven operational discipline with excellent people leadership.

You will bring:

• 10+ years’ leadership experience in health, aged care, or human services

• Experience leading large, unionised and geographically dispersed teams

• Values-based, constructive and collaborative leadership style

• Strong understanding of home support, rostering and workforce models

• Proven financial and budget management capability

• Excellent stakeholder and influencing skills

• Relevant clinical background and tertiary qualification highly desirable (current or past RHP)
  

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us
We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. Working as part of our team means that you will have access to:

• Counselling and support through our Employee Assistance programmes

• Wellbeing support and resources for you and your family

• Discounts for a range of services and product, through our BOOST programme

• A reward each time you successfully refer a friend or family to work for PSN

• Formal recognition for your service from 5 years of service

• Kiwi saver contribution in addition to your base salary

• Apply to purchase up to 10 additional days of annual leave each year

Contact Enliven.Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!