ExecutiveFull TimeEN
About the Company: Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in India
Job Summary: We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.
Key Responsibilities:
∙ Handle incoming and outgoing calls with professionalism and courtesy.
∙ Provide accurate information to customers regarding our logistics services.
∙ Resolve customer inquiries and complaints efficiently and effectively.
∙ Maintain detailed and accurate records of customer interactions in the database.
∙ Collaborate with team members to enhance customer satisfaction and improve service processes.
∙ Meet or exceed performance metrics, including call handling time and customer satisfaction scores.
Qualifications:
∙ 2-3 years of experience in a call center or customer service role.
∙ Working knowledge of logistics and or supply chain operations is a plus
∙ Strong verbal and written communication skills.
∙ Ability to handle difficult situations and maintain composure under pressure.
∙ Proficient in using call center software and CRM tools.
∙ Excellent problem-solving skills and attention to detail.
∙ Flexibility to adapt to changing work environments and schedules.
Location: Chandigarh
Shift: Rotating Shift ( all 3 Shifts)
Experience: 2-3 years
What We Offer:
∙ Competitive salary and performance-based incentives.
∙ Comprehensive training and development programs.
∙ A supportive and collaborative work environment.
∙ Opportunities for career advancement.
