Description
As a Rental and Used Coordinator you will coordinate all aspects of rental and used equipment such as creating and maintaining contracts, locating equipment, ensuring equipment readiness, coordinating preparation, inspection, repairs, transportation, and ensuring maintenance is scheduled and performed as promised. It also included managing the customer experience from accepting and negotiating the request, establishing credit and invoicing. Collaboration across the sales, rental, used, service and parts department is a daily expectation.
KEY RESPONSIBILITIES:
The following reflects the essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.
Customer Service
- Answer phones for Rental & Used Department, serving as main contact for branch.
- Coordinate rental and used equipment needs on a daily basis with customers and internal departments.
- Maintain communication with customers, providing status throughout the rental and used purchase process.
- Interact with credit department and provide necessary information for setting up new accounts.
Rental Equipment
- Generate Rental Contracts
- Manage the status of all in-house orders from booking through delivery
- Coordinate Rental Equipment Planned Maintenance activities.
- Inspect and photograph all rental equipment upon return.
Used Equipment
- Request prep and repair quotes and open work orders for Used Equipment sales.
- Manage branch specific Used Equipment inventory including but not limited to; acquisition, location, status, availability, branch transfers, receiving and on-line visibility.
- Provide photos for website sales to lead website coordinator as equipment becomes available and notify them when used equipment is sold.
Requirements
Required
- High school diploma or equivalent.
- 2+ years of customer service experience.
- Excellent communication and customer service skills.
- Professional manner in person and on the phone with customers
- Willing to communicate transparently even when the message is hard.
- Detail oriented with strong organization, time management and proven math skills.
- Ability to multi-task and shift priorities in a changing environment.
- Ability to work under pressure and use good business judgment.
- Ability to work independently and with others to problem solve and drive continuous improvement.
- Personally accountable and committed to follow-through to ensure customer satisfaction.
- Willing to train others and committed to ongoing personal development.
- Intermediate computer skills using the Microsoft Office suite.
- Ability to work independently and collaboratively.
- Ability to understand and follow written and verbal instructions in English.
- Demonstrated ability to act in a way that is consistent with our values.
- The ability to work at a branch office daily, if qualified for hybrid work-from-home status, then the ability to work independently at a home office that has high speed internet, with minimal to no distractions during work hours (7:30-4:30).
- Qualified background check and drug screening.
Desired
- 2+ years of experience in rental coordination working in a material handling / industrial environment with parts sales.
- Knowledge of industrial equipment and their applications
- Undergraduate degree in business or logistics.
PHYSICAL ENVIRONMENT:
- Position operates in a professional office environment with the requirement to visit and walk around a warehouse with fluctuating temperatures.
- Spend most days seated at a desk, working at a computer terminal to input data, handle phone calls, and exchange electronic messages.
- Use the computer as a telephone, messenger, and work tool, so expect to wear a headset and use both a keyboard and mouse frequently throughout the day.
- Regularly sit, stand, and walk for long and short distances.
- Hear with or without correction to be able to interpret and receive information and directions.
- Communicate, verbally and in written form, regularly to describe and explain detailed, important, and accurate instructions internally and directly with customers.??
- Occasionally lift and/or move material up to 25 lbs.
- Occasionally stoop, kneel, or crouch.
- Noise level is usually moderate.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with the law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law. RJMS CORPORATION is an equal employment opportunity and affirmative action employer.
