Department Overview
The patient account coordinator is responsible for planning, performing, and coordinating administrative and technical duties to support the Commercial Specialty, Self-Pay and Customer Service teams. Review work, process adjustments, collect on accounts and/or perform customer service duties to ensure that monies due to the University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payer mix, patient flow and workload fluctuations.
Function/Duties of Position
Facilitate and coordinate the daily operational functions of the Commercial, Customer Service and Self-Pay units. Includes but is not limited to:
- Review and work on the Customer Service and Self pay units High Dollar Delinquent Report to ensure prompt resolution through summary tracking documents and Manager’s e-mails weekly.
- Review Customer Service and Self pay units A/R levels, aging and weekly phone stats.
- Meet with the unit every week to review progress towards goals, address training issues, resolve questions, and promote exchange of ideas. (To include all worklist/work queues assigned to CCS Unit for both HB & PB.)
- Ensure that guidelines are implemented, enforced and updated as appropriate.
- Create development plans for those individuals who need additional assistance in a given procedure or skill set. Document any meetings and the feedback given.
- Review the team’s vacation schedules and reallocate work as appropriate.
- Schedule and facilitate regular weekly team meetings.
- Other duties as assigned.
Required Qualifications
- 3 years of recent medical collection and/or billing experience. Work experience must have occurred within 5 years of hire date.
- Experience in hospital billing and/or UB-04 claims.
- Knowledge of and experience in interpreting managed care contracts.
- Certified Revenue Cycle Specialist (CRCS) is required.
Preferred Qualifications
- Ability to use multiple system applications
- Demonstrated ability to communicate effectively verbally or in writing.
- Demonstrated ability to prioritize and accomplish multiple tasks in a fast-paced environment; consistently adhering to defined due dates.
- Demonstrated ability to handle responsibilities with attention to detail and in analytical fashion.
- Demonstrated ability to problem-solve and work independently.
- Demonstrated ability to work under stressful conditions and to be flexible.
- Epic certification in HB Resolute.
Additional Details
Monday through Friday. This is a hybrid position – in office and remote.
Deal with hostile, grieving or angry people on a daily basis.
Benefits
- Healthcare for full-time employees covered 100% and 88% for dependents.
- $50K of term life insurance provided at no cost to the employee.
- Two separate above market pension plans to choose from.
- Vacation - up to 200 hours per year dependent on length of service.
- Sick Leave - up to 96 hours per year.
- 9 paid holidays per year.
- Substantial Tri-Met and C-Tran discounts.
- Employee Assistance Program.
- Childcare service discounts.
- Tuition reimbursement.
- Employee discounts to local and national businesses.
Why apply to OHSU?
We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu
