Full TimeENMiddle East
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.About the role:
We are currently looking to hire a Female SPA Therapist, who will perform body treatments according to established protocols ensuring all guests experience pure peace and relaxation.
Additional Hammam skills will be considered an advantage.
Main Responsibilities:
• Carry out all SPA treatments to the required standard and as per the daily schedule.
• Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
• Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times, adhering to the established Grooming Standards Policy.
• Report to shift on time. Aware of schedule at all times and if unable to attend work, notify the Supervisor in adequate time and according to policy.
• Be fully familiar with Hotel Fire and Emergency Procedures
• Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment rooms and facilities.
• Aware of all treatments and products on offer and any current promotions.
• Achieve sales and guest service targets as set by the Spa Management.
• Offer guests full after care advice and the chance to purchase any products recommended within their treatment.
• Assist in other related areas as required particularly scheduling and reception / greeting of guests.
• Greet guests warmly and use their name during treatment.
• Assist with demonstrations and events as required.
• Adhere to training as set out by the Spa Management and using the guidance of senior spa therapists. Also attends new or update training as required.
• Use the correct quantities and mix of product within treatments and to ensure as far as possible the security of products within treatment rooms and sales areas.
• Fully aware of all health and safety issues relating to the department and to report anything which may present a danger to guests or staff.
• Always be punctual and prepared in advance for all treatments and to avoid treatments running late at all costs and wherever possible.
• Ensure that client confidentiality is maintained at all times.
• Flexible with regard to hours worked and be prepared to adjust these to meet demands of the business
• Perform other tasks or projects as assigned by hotel management.
Required skills:
• Certified for massage and beauty treatments.
• At least 2 years of experience in a luxury spa environment.
• Outstanding communications skills and command of the English are essential; knowledge of local language is an advantage.
• Excellent communication and exceptional guest service skills
• Attention to detail, ability to multi task and prioritize.
• Guest centricity and understanding the importance of guest’s preferences.
• Flexible schedule with the ability to work all types of shifts, weekends and holidays.
• Additional Hammam skills will be considered an advantage
