MidFull TimeENEurope
Company Background
The Uniphar Group is a leading service provider within the pharmaceutical and healthcare sector headquartered in Ireland. We have grown significantly in recent years, both organically and through acquisition. We now employ close to 2,000 people at 15 office locations and depots in Ireland, the UK and the Netherlands and intend to expand further into mainland Europe.
Operating a strong service-based culture and working closely with our partners, we provide an innovative range of services and integrated solutions based on our core capabilities. These services include product distribution, outsourcing and resourcing, multichannel account management, data analytics, market access and patient management solutions into the pharmaceutical and medical
devices sectors. The business is divided into three trading divisions: Supply Chain & Retail Services, Product Access Services and Commercial & Clinical Services.
• Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies, hospitals and veterinary surgeons in Ireland. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life and Allcare brands.
• Our Product Access Services businesses support healthcare professionals and their patients to access unlicensed or otherwise difficult to procure medicines. Within the division we now concentrate on two specific business areas: On Demand Access and Exclusive Access. Uniphar, through the
PharmaSource, has had a lot of success in this area, thanks to our strong pharmacy relationships and our ability to access two million pharmaceutical products through 100 global suppliers.
• Our Commercial & Clinical division provide outsourced services, specifically sales, marketing and multichannel account management to pharmaco-medical manufacturers, and distribution and support services to medical device manufacturers. Uniphar offer a fully integrated multi-channel account management solution that is supported through market data, insights and digital programmes. We integrate these programmes with our supply chain and distribution capability to provide a full end to end service to manufacturers.
Job Description
The three trading divisions work in synergy to allow us to support our healthcare professional and manufacturer customers to provide their patients and communities with the medicines and care that they need.
People & Culture
At the core of Uniphar Group are its people and our employees are the driving force of the business.
Uniphar is passionate about hiring and developing high-potential individuals and giving them fast track, long-term careers.
The company hires more than anything on cultural fit and potential to grow within the business. It is a fast-moving business in an industry that is going through a lot of change – this means our people must be adaptable, quick thinking and focused on results.
In order to succeed in Uniphar you will be smart, down to earth, highly commercial and driven. You will need to be flexible in how you think and a strong problem solver. We would hope that you would have a little bit of entrepreneurial flair and a nose for what is possible. You will also need to be a good leader, able to get the best from your own team and to work cross functionally and interact effectively with people at all levels of the business.
MAIN DUTIES & RESPONSIBILITIES
• Work as a business advisor to the independent pharmacy owner in all areas of running a successful retail pharmacy business
• Build strong relationships with the independent pharmacy member and pharmacy team to ensure smooth and efficient operation of the pharmacy
• Ensure that the business owner and all of their teams understand what the symbol group offer is and how each of the components of the symbol group offer work.
• Deliver compliance to the symbol group strategy
• Recruit independent pharmacies into group in own region
• Identify opportunities in each pharmacy in the territory and work with the each store to develop a business plan to maximise opportunities
• Develop robust and detail action plans for all stores covering all KPIs and measure performance against agreed benchmarks.
• Deliver exceptional retail standards across the territory and ensure promotional and planogram compliance.
• Build strong relationships with the Support office team on all key pillars for the brand.
• Feedback into the support office management team to drive opportunities and contribute to the overall brand strategy
• Work as main point of contact for all members in the region and deliver feedback on their behalf to key brand stakeholders
• Manage the onboarding process for all new entrants into the brand in the territory and coordinate the project plan between third party vendors, head office support team and the member
• Deliver excellent Wholesale KPIs in all pharmacies within the region and work as wholesale point of contact where relevant (billing, rebates, procurement margin, etc.)
• Clearly demonstrate the opportunity cost from members behavior in terms of lost margin.
Operational Standards - Demands high basic store standards in line with the brand standards manual.
These include:
• Merchandising and pricing.
• Staff appearance.
• Window displays and exterior appearance.
• Category Management plans.
• Organisation and hygiene in all areas including the dispensary and storage areas.
Dispensary
• Support the pharmacist owner in achieving the highest clinical standards and efficiency, complying with the brand standards
• Support the implementation of new services sharing best practice and resources across their area.
• Ensure compliance to Generic targets and purchasing policies to ensure maximum margin for the pharmacy.
Retail Management
• Execute sound category management both macro and micro.
• Analyse category performance by pharmacy and instruct with Commercial team on opportunities to improve performance.
• Ensure the pharmacy windows are effectively and commercially employed.
• Ensure compliance with planograms and preferred suppliers
• Promote customer engagement, maximizing sales opportunities.
• Promote up-selling and link selling by the pharmacy team
• Ensure correct execution of seasonal promotions.
• Ensure compliance with preferred retail pricing that maximizes margin, and considers product price sensitivity and local competitive factors.
• Provide feedback to commercial team on local competitive issues to exploit local opportunities.
• Train and coach pharmacy teams to deliver best in class retail experiences
• Ensure compliance and understanding to in-pharmacy systems
COMPETENCIES
• Natural Leader
• Strong influential skills
• Ability to problem solve
• Demonstration of continuous improvement and prioritization
• Ability to make quick decisions
• Demonstrates commercial acumen
