Administration Officer - Adolescent Mental Health

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Job Title: Administration Officer – Adolescent Mental Health

• Excellent employee benefits including salary packaging
• Hub of medical precinct in Parkville, Melbourne
• Friendly and supportive team environment

 

About the Role

This is a Permanent Part Time (weekend) position at 0.4EFT/32 hours per fortnight within the Mental Health, Banksia Adolescent Mental Health Ward.  

You will be responsible for front-line customer service involving a high level of interaction with patients and families, medical, nursing and allied health staff both in person and over the phone. You will provide reception, guidance and orientation to visitors, professionals and the public within a positive strengths based model of care.

 

Classification for this position will range from AO21MH – AO25MH classification codes (FTE base salary $68,546.4 to $78,681.2 per annum, plus superannuation).

 

What you’ll achieve:

• Work within a team environment to provide a high-level customer focused service to patients and families
• Complete all administrative tasks as directed relative to department requirements
• Demonstrate active team member participation to ensure ongoing excellence in service delivery and team work
• Build and maintain strong working relationships with internal and external stakeholders to ensure the successful delivery of services

 

Your skills and experience

 

• Excellent communication and interpersonal skills
• Strong customer service focus
• Experience in an administrative role

 

If this sounds like you, click here to view the position description.

The Banksia Adolescent Mental Health Ward supports young people experiencing acute mental health episodes. Supported by a team of highly multi-disciplinary professionals, the 16 bed ward offers assessment and treatment within a trauma informed model of care.  

 

About the Department

What we offer:

• Salary Packaging – Increase your take home pay!
• Employee Assistance Program
• Parkville location and close to public transport

 

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

 

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

 Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Dale Mcvittie, Nurse Unit Manager, 0481437737 Email:dale.mcvittie@RCH.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 25 May 2026