The Area Manager at Ninja is responsible for overseeing the overall operations and performance of multiple departments or areas within a dark store environment. They play a critical role in managing teams, optimizing processes, and ensuring the efficient execution of operational activities to meet customer demands and business objectives.
Key Responsibilities:
- Oversee and coordinate the day-to-day operations of various departments or areas within the dark store, such as inventory management, order fulfillment, quality control, and customer service.
- Ensure that operational goals, targets, and service level agreements are met or exceeded.
- Set performance expectations, provide coaching and development opportunities, and manage staffing needs to maintain a motivated and high-performing team.
- Continuously analyze operational processes, identify areas for improvement, and implement changes to enhance efficiency, productivity, and quality.
- Monitor key performance indicators (KPIs) and operational metrics to assess the performance of departments or areas under supervision.
Requirements
- Previous experience in a managerial or supervisory role, preferably in a retail, e-commerce, or distribution environment.
- Strong leadership and people management skills, with the ability to motivate and inspire teams to achieve goals.
- Excellent problem-solving and decision-making abilities, with a strategic mindset to drive process improvements and operational excellence.
- Solid understanding of inventory management, order fulfillment, and quality control processes.
- Familiarity with relevant industry regulations, compliance standards, and safety protocols.
- Effective communication and interpersonal skills to collaborate with diverse stakeholders and build positive relationships.
