SeniorFull TimeENAsia/Pacific
Scope and responsibilities of this role includes:
- Comprehensive management of the organization's convergent communications network, including leading governance, developing standards, and ensuring daily system availability, integrity, and regulatory compliance (e.g., NTC, privacy legislation) across all network links, from LAN/WAN and IP phones to end-user devices.
- Strategic responsibilities such as capacity planning, budget forecasting, and recommending hardware/software improvements.
- Service assurance, achieved through Service Level Management (defining, reviewing and monitoring SLAs/OLAs) and disciplined IT service management, specifically Incident Management and Problem Management, which involve resolving escalated incidents, performing root-cause analysis, and coordinating preventative remedies.
- Vendor Management- overseeing partner relationships, contract renewals, and monitoring compliance, and leading
- Change Management by evaluating risks and managing the assessment, documentation, and implementation of all proposed changes in the production environment.
Required skills:
Technical (Network Fundamentals, Network Hardware and Infrastructure, Network Security, Wireless Networking, Network Monitoring and Troubleshooting)
Non-Technical (Analytical and Problem Solving, Documentation/writing skills, Project Management)
- At least 7 years of hands on experience in a LAN / WAN environment managing IT Operations
- At least 4 years experience dealing with incident and problem management.
- At least 4 years experience with IT Service Management
