Why Meridian?
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Find our story here: About Meridian
The role: As part of the Enterprise Process Improvements team, the Technical Writer will play a key role in identifying, assessing, and executing documentation requests that increase the efficiency and capabilities across the organization. Reporting to the Senior Operations Efficiency Specialist, Enterprise Process Improvement, the incumbent will play a significant role with driving culture transformation and assisting all business units with creating professional, user-friendly documentation to support our employees, whether it is company policies and procedures, forms, system user guides, online help or other technical documentation.
2 Vacancies (15 Month Contract)
Key Responsibilities
- Use industry-standard technical communication authoring tools to write documentation for Meridian companies. This includes gathering information, organizing content, authoring original content, integrating existing content and publishing to Meridian’s intranet
- Produce new or update existing forms, primarily leveraging Adobe tools (RoboHelp, InDesign, FrameMaker, Forms Designer)
- Maintain Meridian documentation standards and uphold style guides
- Research, extract information and grasp technical concepts by interviewing subject matter experts including developers, system administrators and key business stakeholders
- Collaborate directly with those responsible for delivery documentation and communication to guarantee the prompt distribution of information to personnel.
- Ensure all document deliverables meet departmental and company standards
- Implement business process management and ensure risk standards and controls for process effectiveness are in place during the review and publication of all documents.
- Ensure documentation deliverables meet standard timeline agreements.
- Educate business partners on the documentation services procedure, outlining anticipated timeframes clearly.
- Create a consistent and positive experience for our partners and ultimately our Members.
- Effectively and accurately elicit business partner needs and translate into new or updated forms.
- Create new or update existing documents meeting business partner requirements and requesting business partner review/approval.
- Manage assigned tickets through the IT Management system, meeting service level agreements.
- Deliver succinct and informative updates on present and impending tasks and projects.
- Uphold knowledge consistent with industry standards and suggest enhancements to existing procedures.
- Efficiently relay challenges and obstacles faced during daily tasks; persistently seek methods to improve processes.
- Contribute to a strong team vision and encourage others in pursuit of that vision.
- Support company goals related to improving documentation, and help deliver on those priorities.
Knowledge, Skills, and Abilities
- Strong knowledge and skill level in creating new and updating existing documents to meet business partner requirements.
- Able to document technical concepts clearly and succinctly and to the targeted audience.
- Solid planning and research skills, along with the ability to structure and organize information from diverse sources.
- Quick, independent learner with a proven aptitude for learning new material quickly and ability to follow-up with individuals without guidance.
- Attention to detail with a high level of accuracy.
- Demonstrated ability to prioritize, plan, and meet documentation deadlines in a dynamic, fast-paced environment while working with established style guide standards.
- Exceptional relationship and communication skills, with strong decision‑making ability; provides recommendations, advice, and direction, including in complex situations requiring influence and persuasion.
- Forward thinking – capable of assessing impact of decisions on immediate, medium term, and long-term outcomes.
Education, Designations, Training, and Experience
- Minimum 3 years’ technical writing experience, with relevant post-secondary education in professional writing disciplines, such as English and Technical Communication.
- Advanced knowledge and experience with industry standard authoring tools: RoboHelp, Adobe FrameMaker, Adobe InDesign, Adobe Forms Designer or equivalent, Adobe Acrobat Pro.
- Single sourcing and HTML experience, and Copilot prompt writing an asset.
- Transparent, results oriented, and accountable with strong partnership focus.
- Demonstrated ability to effectively influence, facilitate discussions, resolve conflict and build and manage relationships.
- Adapts to changes and acts as an agent of change
- Is knowledgeable about risk and controls.
- Adheres to all process effectiveness best practice guidelines and controls.
- Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience
This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.
Salary Range: $59,800.00 to $89,800.00 CAD
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Office Location: Toronto Corporate Office - 3280 Bloor Street West, Centre Tower, 7th Floor Toronto, ON or St. Catharines office - 75 Corporate Park Drive, St Catharines, ON at least one day a week.
Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate, and build effective relationships with your team, your colleagues, and your leader, which is important to us.
What’s in it for you?
- We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success.
- We provide you with the tools and technology needed to delight your candidates and clients.
- You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
- Hybrid work arrangements with in-person office time to collaborate, innovate, and build relationships with your colleagues.
- This is not your typical “corporate” job. We work hard and we have fun!
Build the Future of Banking with Us
At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:
- Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
- Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
- Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
- Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.
Experience the Difference!
Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
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