About the RoleTheNinjaOneEnterprise Account Partner roleis responsible formanaging and expanding relationships with the company’s largest and most strategic enterprise customers. Acting as a trusted advisor to executive and operational stakeholders, this role drives long-term customer value, retention, adoption, and growth across complex enterprise environments.The Enterprise Account Partner owns a portfolio of high-value accounts and partners closely with Sales, Product, Support, and Leadership teams to deliver a world-class customer experience. This individual combines executive presence, strategic account management, and operationalexpertiseto align customer outcomes with businessobjectiveswhileidentifyingopportunities for expansion across theNinjaOneplatform. Location- Hybrid in Austin, TX or Tampa, FLWhatYou’llbe Doing
Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
Identifyand drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
Present data-driven insights and strategic recommendations that alignNinjaOnesolutions to customer business objectives
About You
Proven experience managing and growing strategic enterprise SaaS accounts in a customer-facing role
Experience partnering with executive stakeholders in complex enterprise organizations
Strong business acumen with the ability to translate technical capabilities into measurable business value
Demonstrated success leading Executive Business Reviews, strategic account planning, and enterprise customer engagement
Ability to navigate cross-functional organizations and influence outcomes internally and externally
Highly organized, proactive, and solutions-oriented with strong executive communication skills
Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred
About UsNinjaOneunifies IT to simplify work for more than 35,000 customers in 140+ countries. TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.WhatYou’llLoveWe are a collaborative, kind, and curious community.We honor your flexibility needs with full-timework that ishybrid remote.We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunities for growth and advancement.Additional InformationThis position isNOTeligible for Visa sponsorship.*Due to operational policies,NinjaOneis unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates whoresideoutside of the city proper or are willing to self-relocate.Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurancecoverageand PTO. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.#LI-Hybrid#BI-Hybrid#LI-SP1
