Business Functional Specialist 1 for Shop Execution and Operation Support in GAC Savannah
Unique Skills:
At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.
Position will be working closely with our MRO (Materials Repair Overhaul)/Production Floor Operational Support on our focus for Next Generation Operations.
- Translate shop execution and operations requirements between technicians, quality control, operation support and business technology teams.
- Support and optimize shop floor systems such as Solumina, CMP and SAP-Fiori system ( CDM, DRO)
- Ensure smooth execution of operations and Quality processes including work instructions, routing, quality data collection.
- Identify gaps in shop floor processes (execution, data capture, compliance) and drive practical improvements
- Support system enhancements from requirements through testing and deployment
- Create training documentation and help train end users prior to rolling out new enhancements
- Improve usability and adoption of the technology used for technicians, quality, and operation support teams
- Partner with operations, quality manufacturing engineering and operation support to standardize processes and system usage
- Support issue resolution and continuous improvement for shop execution and operation supporting.
Education and Experience Requirements
Bachelor's Degree in Business Administration, Information Systems, Computer Science required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 8 years experience supporting or acting as a SME for BT applications, including in depth transactional and cross functional process knowledge preferred.. .
Position Purpose:
Responsible for supporting Customer Support software solutions enhancements and sustaining activities. A large focus will be supporting new software initiatives while ensuring the integrity of the global template, as well as identifying, scoping and delivering on continuous improvement opportunities. Requires extensive knowledge of lean and project management techniques. Identifies where process improvements can be made, identifies software applicable solutions, creates the business case and works with the business and development team to develop the functional specification.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
- Ensures that supported applications-delivered business process provides the appropriate functionality to run the business by leveraging detailed business knowledge.
- Leads small scale projects independently. Assists with project management of large scope technical initiatives.
- Identifies where process improvements can be made and works with BT/ERP and business SMEs to create the business case for each initiative. Responsible for recommending improvements with supported application functionality.
- Takes complex business requirements and models them within supported applications. Act as expert on all details regarding critical business processes and associated requirements.
- Understands / evaluates the impact of new processes and how to prepare the business for change.
- Using process mapping, lean six sigma and continuous improvement methods, applies these principles to functional business areas.
- Has a strong understanding of the reporting tools available and how to apply them (Crystal Reports / Cognos / Power BI etc.) .
Additional Functions:
- Leads and assist with the resolution of complex process-related break fix / production issues. .
- Conducts training and prepares training programs and materials as needed. .
- Performs all other duties as assigned. .
Perform other duties as assigned.
Other Requirements:
- Completion of appropriate training in a Lean manufacturing and project management best practices desired.
- Experience creating business case packages and leading their presentation.
- Experience with effectively communicating to senior management.
- Software application configuration / authorization management knowledge and experience desired.
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.
This job requires one to be able to read, write, speak, and understand the English language.
#LI-KP2
Additional Information
Requisition Number: 232660
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 06/01/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Legal Information | Site Utilities | Contacts | Sitemap
Copyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
