Registration Inquiries Officer

As a self-regulatory organization, the Canadian Investment Regulatory Organization (CIRO) is committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets.  Join a growing team and contribute to the dynamic and complex world of Canadian capital markets.

CIRO is the national self-regulatory organization that oversees all investment dealers, mutual fund dealers and trading activity on Canada’s debt and equity marketplaces. The Registration Inquiries Officer is a key member of the Registration team, responsible for responding to inquiries related to registration requirements, processes, and regulatory obligations.

Core Responsibilities:

• Responds to inquiries from individuals and firms regarding registration requirements, processes, timelines, and regulatory obligations.
• Analyzes, interprets and explains registration regulatory requirements in accessible language to support inquirer understanding.
• Delivers responses in accordance with internal quality, consistency, and service‑level standards through email, phone, and online communication channels.
• Tracks responses and ensures consistency and completeness of information.
• Works closely with Registration, Compliance, Policy, and Legal teams when inquiries require cross‑departmental input.
• Escalates inquiries that require specialized analysis or decision-making according to established procedures.

 

Key Skills and Competencies:

Must-haves

• Minimum 2 years' relevant experience where analysis and synthesis capacity were acquired
• Strong customer service skills, with an ability to remain patient and helpful under pressure
• Good analytical and problem-solving skills
• Good file management and organizational skills
• Strong attention to detail
• Strong written and verbal communication skills in both English and French
• Good task management skills
• Ability to work independently, as well as collaboratively with other people and departments
• Proficient with a variety of computer software, and an ability to easily learn the use of new software/programs

Nice to Haves

• Post-Secondary education (University Degree or College Diploma)
• Financial industry experience, such as in registration at a dealer member, another self-regulatory organization or securities commission
• Proficient on the National Registration Database (NRD)

What we offer:

• Competitive base salary in alignment with market 
• Performance based bonus * 
• Hybrid work environment  
• Employer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one 
• Defined Contribution Pension Plan with company matching that starts on your first day of employment * 
• Paid flex days and sick days * 
• Vacation days 
• Maternity Leave Of Absence/Paternity Leave Of Absence top up * 
• Paid continuous learning and continuing development including designations * 

*Asterisked offerings are not applicable to contracts    

Why the Canadian Investment Regulatory Organization (CIRO):  

Our purpose and our impact:   

With offices across Canada - from Vancouver to Montreal, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. As regulators, we understand that we are all investors, and therefore a career with us is a purposeful career: protecting our future.  

Culture and Working Environment:  

Life at CIRO is purpose and performance- driven. We foster an inclusive culture where teamwork, a forward-thinking attitude, and integrity are at the core of everything we do. This creates an environment where employees thrive, grow, and are empowered to learn and contribute their best.   

Joining CIRO means becoming part of a dynamic and transparent organization that values accountability and is committed to maintaining the highest standards of regulatory oversight in the financial industry.   

Looking for a career where you can safeguard the integrity of Canadian markets? Join CIRO and be part of the team that secures our financial future.   

At CIRO, you’ll be part of an organization driven by Pride in Excellence, a strong Focus on Well‑being, and A Shared Purpose that connects our people to meaningful work. We’re committed to fostering an inclusive, supportive environment where you can grow and make an impact. Learn more about what it’s like to build your career at CIRO by exploring our Careers page: https://www.ciro.ca/about-ciro/careers 

Our Commitment:   

CIRO is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CIRO will provide accommodation to job applicants with disabilities throughout the recruitment process. Should you require accommodation, please contact Human Resources.    

We are committed to creating an inclusive and barrier-free recruitment and selection process across Canada. We welcome applications from all qualified individuals and are dedicated to providing accommodations upon request for candidates participating in all aspects of the recruitment process, in accordance with applicable human rights and accessibility legislation.  

Our Recruitment Process  

• This posting reflects an active vacancy on our team 
• We use automated (AI) tools to assist with candidate sourcing and communications. Applications are reviewed by our hiring team and hiring decisions are made by people.  
• This role has a hiring range of $55,000 - 65,000 with the placement and offered salary being based on knowledge, skills, education/training and experience, as well as external market conditions and internal equity.  

While we appreciate receiving applications, only those applicants who closely meet the position requirements will be contacted. #LI-HYBRID #Hiring