Telephone Business Development Manager
Department: Mortgages
Employment Type: Full Time
Location: Wrexham
Reporting To: Chantel Ford
Description
As a Telephone Business Development Manager you will individually take responsibility for a regional target alongside the BDM for that territory. You will ensure that maximum contact with new and accredited brokers and distributors takes place with a view to brokers submitting mortgage applications, leading to successful completions. This will be in accordance with an annual sales plan to be agreed with the head of mortgage distribution. You will be expected to drive market awareness and volumes of business and to play your part in ensuring that quality and profitability metrics meet company requirements.
Key Responsibilities
- Deliver agreed mortgage loan completion and associated activity targets in accordance with pre-determined Key Performance Indicators and through provision of telephone support to broker partners.
- Utilise account development strategies to grow & develop partner relationships and create opportunities to deliver incremental, quality mortgage business.
- Identifies new business opportunities to ensure territory size is adequate to fulfil the banks’ lending requirements and continued growth is maintained as the business grows and matures.
- Demonstrate full understanding of the brands product suite and sales process through successful completion of the induction programme and on-going training.
- Establish and maintain effective communication and relationships with all internal management, stakeholders and departments.
- Clear demonstration of adherence to due diligence with brokers both at initial stages and on an ongoing basis in line with documented procedures.
- Ensure that all communications with intermediaries are professional and that they address any identified training that is required and deemed necessary to ensure compliance and due diligence being maintained.
- Ensures all communication to territory partners and intermediaries are delivered in a timely manner and that any relevant messages are embedded within key account contacts.
- Promote and develop awareness of products and proposition in our chosen markets to channel partners through attendance at events, meetings and roadshows.
- Contributes to product development by sharing ideas in order to generate new business through. communications with line management and other key stakeholders e.g. Mortgage Product Manager.
- Provide feedback to Line Manager and relevant colleagues on any service issues that intermediaries raise, ensuring our service proposition is appropriately maintained.
- Deals effectively with queries and complaints in accordance with Bank guidelines and standards of service.
- Maintain the company’s compliance standards and own compliance training.
Skills, Knowledge & Expertise
- 12m previous experience in a mortgage related sales or account management role is essential.
- Intermediate level skills in Microsoft Word and Excel are essential.
- Intermediate knowledge of the mortgage market (products and regulation) is essential.
- Intermediate knowledge of mortgage distribution routes is desirable.
Job Benefits
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working
- Free breakfast available
