Position Summary
The Desktop Support Engineer Intern will assist the IT team in supporting end-user systems, troubleshooting hardware and software issues, and maintaining a stable and secure desktop environment. This role provides hands-on experience in IT support operations, customer service, and enterprise technology environments.
Key Responsibilities
- Provide first-level technical support for desktops, laptops, printers, and mobile devices
- Respond to IT support tickets and assist users with hardware, software, and connectivity issues
- Install, configure, and maintain Windows and/or macOS systems
- Assist with onboarding/offboarding activities (account setup, equipment provisioning)
- Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
- Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN)
- Perform routine system updates, patches, and antivirus checks
- Maintain accurate documentation of incidents, requests, and resolutions
- Assist with inventory management of IT equipment and assets
- Follow IT security policies and best practices
Required Qualifications
- Currently pursuing a degree in Information Technology, Computer Science, or related field
- Basic understanding of computer hardware and operating systems (Windows preferred)
- Familiarity with Microsoft Office / Microsoft 365 tools
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
Preferred Qualifications
- Exposure to Active Directory, Azure AD, or identity management concepts
- Basic knowledge of networking concepts (IP addressing, DNS, DHCP)
- Experience with ticketing systems (NinjaPro)
- Understanding of cybersecurity fundamentals (MFA, phishing awareness)
Skills & Competencies
- Customer-focused mindset
- Strong attention to detail
- Time management and prioritization
- Willingness to learn and adapt in a fast-paced environment
- Professionalism and accountability
What You Will Gain
- Hands-on experience in enterprise IT operations
- Exposure to modern workplace technologies and security practices
- Mentorship from experienced IT professionals
- Opportunity to develop technical and business communication skills
Work Environment
- Hybrid environment – Office & Production environments
- May require occasional lifting of IT equipment (up to 25 lbs)
- Standard business hours with potential flexibility
Duration
10–16 weeks, Summer Internship, or Semester-based
