Head of Global Integrated Operations

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local and international customers.

NEXTDC is an exciting ASX 100-listed technology company, only 15 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer’s digital infrastructure.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

Job Description

As our Head of Global Integrated Operations, you’ll lead and evolve NEXTDC’s 24/7 Global Integrated Operations Centre (GIOC), ensuring consistent incident management, operational oversight and communication throughout our organisation and customers.

You will play a key role in aligning operational teams, improving data visibility and driving strategic initiatives that support our growth and customer commitments.

Key responsibilities include:

• Leading the 24/7 GIOC to ensure operational visibility and accountability across the business
• Driving continuous service improvement and operational excellence across global teams
• Overseeing incident, issue and action management to ensure consistency, tracking and resolution
• Delivering operational reporting and KPI monitoring aligned to customer and internal SLAs
• Supporting the implementation of strategic initiatives across NEXTDC in partnership with executive leadership
• Enhancing operational transparency through integrated data systems and reporting tools
• Facilitating cross functional collaboration and communication across global teams
• Supporting global budget planning and operational forecasting models.

We are happy for this position to be based in Sydney or Melbourne

Qualifications

We’re seeking a strategic operational leader with strong analytical capability and the ability to drive performance across complex, multi site environments. You are comfortable operating at the executive level and leading teams responsible for mission critical infrastructure.

Your experience should see you brining:

• Strong data and analytical capability with a data-driven approach to operational strategy
• Proven success leading operations in fast-paced, multi-site environments
• Ability to build partnerships and collaborate across business functions
• Strong problem solving and risk management capability
• Exceptional leadership, communication and stakeholder engagement skills
• Ability to lead, inspire and develop high-performing teams

What you’ll bring 

• 8+ years’ experience in leadership or senior management roles
• 5+ years’ experience within mission critical environments
• Strong team collaboration and communication skills

Additional Information

• Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
• Join an inclusive, diverse and values-driven working culture supporting hybrid work practices
• Enjoy awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.