Position Purpose:
Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.
MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:
- Welcomes patients and other clinic visitors with a smile.
- Addresses all patients and visitors promptly and courteously.
- Demonstrates dignity with kindness and compassion to all patients, visitors and staff.
- Provides exceptional customer service on a continual basis to enhance the patient/staff experience.
- Ensure a smooth patient flow by promptly checking in patients and communicating next steps with the patient and monitors dental patient flow.
- Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
- Confirms and updates patient demographic information, insurance information and any additional required information in East Valley’s electronic management system.
- Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
- Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
- Assists patients with filling out forms.
- Enter patient information, scans documents (consent forms, health history forms, etc.) and input completed procedures into Dentrix.
- Confirms appointments as directed.
- Follows up on appointment “no shows” as directed.
- Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor.
- Actively participates in assigned care team meetings.
- Schedule dental clinic appointments by phone and in person and assures appointments are appointed appropriately.
- Maintains current master copies of Dental Clinic forms.
- Assures that supplies for the Dental Clinic reception are in stock.
- Review next day’s appointment charts to ensure lab cases are in, medical clearances are completed, etc.
- Create Treatment Plans for patients returning for treatment.
- Provide office support to the dental care team, including word processing, data input, and report generation.
- Assists in monthly reporting and quality improvement activities.
- Provides a safe, comfortable environment for patients, families, and other staff members.
- Responsible for complying with HIPAA standards and observing strict patient confidentiality.
- Other job duties and responsibilities as assigned.
POSITION REQUIREMENTS AND QUALIFICATIONS:
- Excellent customer service skills, including good phone manners to care for patients and guests on a continual basis.
- 1-2 years’ experience working in dental office
- Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry.
- Bilingual in English and Spanish required.
- Exceptional patient relations and interpersonal skills required.
- Ability to work well with diverse populations.
Working Conditions/Physical/Mental Abilities and Processes:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Work requires long periods of sitting, reaching, speaking, hearing, seeing and ability to articulate clearly, use of hands to finger, reaching with hands and arms.
- Ability to work efficiently in a busy front office.
- Ability to work productively in a small office space used by multiple employees.
- Ability to relate well with patients and exercise good customer service skills on the phone and in person.
- Ability to work with personal computer for long periods of time.
- Travel to and from clinic or meeting sites within geographic service area.
DOE: $21.00 - $24.80
East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.
Please apply to this position with your current resume.
Principals only. Recruiters, please do not contact this job posting.
EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
