Client Services Associate

The Client Services Associate will work two-fold with external customers and internal colleagues to provide information as it relates to customers contracts and invoices. Will work to ensure timeliness of billing/receivables, accuracy of administering contract terms as well as any potential non-payment/collections issues that may arise. This position manages inquiries from clients and ensures they are addressed timely and accurately. The role will support many other departments in the organization as needed to resolve any customer concerns.

DUTIES & RESPONSIBILITIES
• Respond to internal colleagues providing details and data regarding client contract information
• Review and communicate to client requests and questions in regard to their unique contracts and client bills
• Demonstrated ability to think strategically, identify and solve difficult business problems
• Ability to gather and analyze data and draw logical conclusions
• Executing daily/weekly/monthly billing cycle activities including invoice processing, utilization reports, revisions, quality assurance checks to ensure compliance with client’s contracted agreement
• Responsible for collections of unpaid receivables as needed
• Partner with Management to resolve client issues
• Follow all internal controls and processes while assisting in month-end and other periodic close reconciliations
• Review monthly reports, collections and variance reports collaborating with finance to take necessary action for correction.
• Assist with training and mentorship of new team members
• Account management of top tier clients, high risk clients
• Additional support and quality checks for key accounts and new program roll outs
• System Expert / IT Testing Support
• Perform other related duties and responsibilities as assigned by Manager.

EDUCATION & EXPERIENCE
• Bachelor’s/Associate’s degree in related field and preferred experience in accounting, accounts receivable, or a combination of education and experience.
• 2-3 years of customer service experience in a high-end service industry
• Strong computer and software skills, including Microsoft Office Suite Applications (Excel, Outlook, etc.)
• Strong documentation skills
• Ability to prioritize and handle multiple inquiries/requests quickly
• Working proficiency with Oracle suite is preferred.

REQUIRED SKILLS & QUALIFICATIONS
• Must possess the legal ability to work in the United States
• Ability to interface successfully with all levels of professionals and company leadership
• Works effectively and cooperatively with others; establishing and maintaining good working relationships
• Desire to work in an autonomous role knowing all the while among a strong supportive team of colleagues and management
• Ability to respond calmly, and handle customer demands
• Keeps up with current developments and trends in areas of expertise
• Good problem-solving skills
• Ability to work both independently and in a team environment
• System oriented
• Deadline driven
• Organized
• Ability to respond calmly, and handle customer demands

ENVIRONMENT
• This role is onsite

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