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Position Title: Fulfillment Specialist
Job Summary
- This position is responsible for attending to all consumer lending customers’ post-booking needs and ensuring that necessary controls are set and being observed and operational risks are properly identified, reported and monitored in accordance with the regulatory and Bank policies.
Specific Duties & Responsibilities
- Coordinates with customers and liaises with various units of the Bank to bring requests to closure and issues to resolution within the agreed and acceptable turn-around time.
- Prepares Inter-Officer Letter (IOL) / Offering Ticket (OT) based on customer’s request with formal recommendation.
- Renders decision on specific requests based on the approved delegated authority.
- Provides effective solutions on complex problems involving existing customers.
- Regularly reports performance quality to management / concerned units.
- Performs other related functions that may be assigned from time to time.
Qualifications
- Bachelor’s degree graduate, preferably in business related course.
- Proficient in various software applications including MS Word, Excel, and PowerPoint.
- Must have good verbal and written communications skills.
- Must have good time management and coordination skills.
- Flexible and can multitask.
- Must be willing to report 100% onsite in our Taguig Office
- Willing to work overtime.
Other Details:
Rank: Rank and File
Unit: Consumer Business Sector - Operations Group / Consumer Lending Operations Division / After Sales Fulfillment Department
Location: The Shops, BGC Taguig
