Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of Director, Manager, or Supervisor of respective lab is responsible for the implementation, maintenance and upgrades of assigned information systems used in the Diagnostic Laboratories to ensure that the capabilities of the system(s) and customer satisfaction are maximized according to BCW standards.
Total Rewards Package
CompensationThe target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
- Develops, manages and reports against project plans.
- Ensures that customer requirements are met through system analysis, project scope and project phasing.
- Evaluates laboratory system needs, identifies improvement, then plans, facilitates, delegates and/or performs project tasks to ensure project completion within designated timeframes; as issues are identified is responsible for taking appropriate action and when necessary escalation steps. Reports to processes owners project status throughout project life cycle.
- Acts as a liaison between Diagnostic Laboratories, Information Services (IS), and/or external clients on computer system issues, training, security and support; identifies and provides feedback on issues regarding customer needs, requirements, issues/concerns and satisfaction, potential expansion opportunities, competitor activities/strategies, etc.
- Coordinates creation and execution of validation plans and summaries.
- Develops and maintains computer procedures, training materials, and other related documentation following BCW procedures.
- Creates and maintains documentation matrices, data gathering and analysis.
- Identifies and documents problems identified with systems and leads, coordinates and/or participates in resolution.
- Manages change control process and procedures supported in the Diagnostic Labs; reviews and approves database changes in information systems within the scope of the position.
- Provides, coordinates and evaluates training for laboratory staff on LIS, related systems and materials.
- Assists internal and external customers with data procurement, special billing, charting or reporting needs.
- Works collaboratively with and provides support and back up for other LIS Project Specialists.
- Maintains knowledge of laboratory processes, procedures and customers.
- Maintains knowledge of license and accreditation requirements relevant to laboratory use of information systems.
- Facilitates collection of data on quality indicators. Analyzes data, summarizes and prepares reports relating to LIS.
- Provides laboratories with troubleshooting assistance on information systems.
- Assists with information system downtime procedures.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
- Relevant baccalaureate degree in laboratory science, information systems required
- or equivalent experience required
- Master's Degree in medical informatics or computer information systems preferred
Experience
- 1-3 years experience performing laboratory testing and/or using LIS required
- 1-3 years experience in adult training and education preferred
- Experience in training on computers and technical procedures preferred
- Experience in development and implementation of processes in a regulated environment preferred
- 1-3 years of leading successful cross-functional projects and teams preferred
- Experience in creation and execution of validation plans, change control, tracking and data analysis to support process improvement and quality initiatives preferred
- 1-3 years relevant work experience in assigned laboratory required
Knowledge, Skills and Abilities
- Knowledge of laboratory information systems (LIS), preferably Cerner Millennium, MS Project, labtest.com, MicroSoft CRM, and/or Smart Pilgrim CAPA required
- Ability to work independently and manage multiple projects, priorities and responsibilities required
- Ability to develop and edit procedures, training, validations and other documentation required
- Knowledge of licensing and accrediting requirements relevant to Diagnostic Laboratory’s use of computer systems and software required
- Excellent leadership, team building and communication skills required
- Skilled at problem identification, data analysis, change management and problem escalation required
- Excellent computer skills; i.e., word processing, database, and spreadsheets required
- Skilled at effectively presenting information across diverse audiences required
- Exceptional customer service skills required
- Knowledge of laboratory specific procedures, policies, and regulations required
Licenses and Certifications
- Cerner certification (Specialist, Professional or Master preferred
Tools and Technology
- Personal computer required
- Computer software including word processing, spreadsheets, databases, statistical analysis tools, etc. required
