University Health Network
Patient Experience Project Coordinator, Schroeder Arthritis Institute
🇨🇦Toronto, Ontario, Canada7 days ago
CA$70,000 – CA$88,000ExecutiveFull Time
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Toronto Western Hospital
Department: Arthritis Program
Reports to: Clinical Director, SAI
Salary Range: $35.35 to $44.19
Hours: 37.5
Shifts: Mon-Fri
Status: Temporary Full Time 1 Year Contract (June 1, 2027)
Closing Date: May 19, 2026
Position Summary
The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care. The Orthopedic Program within the Schroeder
Arthritis Institute is embarking on advancing integrated Arthritis care for the future to improve patient and essential care partner experience and outcomes throughout their care journey.
Reporting jointly to the Clinical Director, the Division Head, and Physician leads, the Patient Experience Project Coordinator, Schroeder Arthritis Institute will be an integral member of the Schroeder Arthritis Institute Leadership and Strategic Projects Team to lead multiple initiatives to enhance patient experience and care for our patients and their families, in line with UHN’s Strategy Vision of A Healthier World by Transforming lives and communities through excellence in care, discovery and learning.
The successful candidate will be responsible for managing multiple concurrent initiatives that are complex and span across the continuum of care. The role involves working with multiple departments and engaging different levels of leadership across UHN. Critical to this role is the ability to apply a health system lens to assist in the design and implementation of an integrated system of care enabled by digital health.
Duties
Assume overall end-to-end ownership throughout project life cycle across a multi-disciplinary teamUHN environment with ability to appropriately engage Schroeder Arthritis Institute Leadership and Strategic Projects Team for input and approvals.
Develop, implement, manage and review short and long-term plans in alignment with program goals and objectives, including monitoring the deliverables across teams to ensure milestone completion
Regularly monitor stakeholder engagement and report on implementation progress, risks and issues to Clinical Director, and Project leadership on a regular basis and identify strategies to minimize/ resolve
Maintain a strong focus on change management and communications across the multiple stakeholders, including collaborating with direct managers to improve the quality, safety and efficiency of patient care and patient experience
Regularly interface with project sponsors and stakeholders at various levels to build and maintain strong relationships for successful project scoping, implementation, and optimized care delivery pathways
Manage and support development of REB applications, business plans, proposals, and/or briefing notes
At minimum, completion of Undergraduate Degree in Health Administration, Business Administration, or recognized equivalent.
At minimum practical and related experience and/or on-the-job training required.
Experience in project design and implementation is a must (i.e. setting work plans, developing slide decks for various stakeholders, delegating and overseeing small group activities related to final project deliverables).
Ability to lead the development of needs assessments and project evaluation into project planning.
Demonstrated ability to integrate both project and change management methodologies effectively.
Ability to communicate effectively with senior management from both internal and external healthcare organizations, and project stakeholders.
Excellent ability to anticipate and analyze risks and issues, explore alternatives, develop appropriate recommendations with project team, subject matter experts and present approach to senior leadership.
Ability to independently manage multiple projects, prioritize multiple conflicting priorities.
Project Management Professional (PMP) designation and Change Management Certification are assets.
Able to perform in multiple roles which contribute to project, operational or strategic initiatives.
Excellent time management and organizational skills required.
Strong written and verbal communication skills required.
Excellent interpersonal and client service skills required.
Excellent problem recognition and resolution skills required. Ability to identify and escalate issues related to project deadlines to key stakeholders when appropriate.
Excellent analytical skills required.
Strong tactical and good critical strategic thinking.
Proven ability to adapt to a fast-paced, dynamic and often ambiguous environment
Excellent team building skills, listening, coaching, group facilitation and conflict resolution skills.
Excellent MS Office capabilities - particularly Teams, Word, Excel and PowerPoint.
Ability to produce high quality reports and meet deadlines.
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
