ExecutiveFull TimeEN
Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.
As the Head of Hotels & Holidays, you will have end-to-end accountability for the performance, strategy and commercial outcomes of Qantas Loyalty’s Hotels and Holidays portfolio across Qantas and Jetstar. This role combines accountability for Hotels performance, strategic partnerships, procurement and connectivity, and is a critical contributor to Loyalty earnings growth, redemption strategy and broader Group outcomes.
The role is accountable for a large and complex portfolio of strategic partners including major global hotel chains, independent hotels, Cruise companies and tourism bodies, delivering significant Total Transaction Value, commission revenue, margin and points burn outcomes. You will own the 3–5 year Hotels, Partnerships, Procurement and Connectivity strategy, ensuring alignment to Qantas Loyalty’s medium-term strategy and financial targets.
As a member of the Qantas Loyalty B2C leadership team, you will play a central role in driving cross-business synergies, leading change, and leveraging partnerships to unlock new member value, differentiated propositions and sustainable commercial advantage. You will have senior executive engagement across Loyalty, the Airline, Jetstar and external partners, and bring industry-leading thinking on travel, accommodation and emerging customer trends.
What you’ll bring to the role:
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
Be a part of something special and play your part in the Qantas story – apply today!
Applications close: Friday 22nd May 2026
