GROUPS & EVENTS COORDINATOR

Groups & Events Coordinator Reports to: Guest Services Manager   Responsibilities: ·         Coordinate all aspects of group bookings, including reservations and onboard activities. ·         Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests. ·         Organize and oversee group events, ensuring all logistical details are executed flawlessly. ·         Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs. ·         Handle any last-minute changes or challenges, providing effective and prompt solutions. ·         Assist with the distribution of welcome packages, event schedules, and promotional materials to group members. ·         Maintain accurate records of group activities, requests, and special requirements. ·         Ensure compliance with all guest service standards and protocols. ·         Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination. ·         Provide exceptional customer service to enhance group members’ overall experience. ·         Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements. ·         Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information. ·         Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests. ·         Manage VIP group requests, providing enhanced services to high-profile group guests. ·         Collect and address feedback from group leaders and members to continually improve service delivery.   Requirements: ·         Previous experience in group coordination, event planning, or a similar role, preferably in a cruise or hospitality setting. ·         Strong organizational skills and attention to detail. ·         Excellent communication and interpersonal skills. ·         Ability to multitask and handle dynamic, fast-paced environments. ·         Proficiency in computer systems, including reservation software. ·         Problem-solving abilities and the ability to work under pressure. ·         Fluency in English and Arabic; additional languages are a plus.   Documentation Requirements: ·         Valid Passport; ·         Valid Seaman’s Book; ·         STCW Certification; ·         Documentation related to the position     Contract Length: 4 months on/2 months off   THIS VACANCY IS FOR POOLING PURPOSES