Job Req ID: 29001
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Located in San Jose, CA, the highly skilled and customer-focused Sr. Application Engineer will be responsible to provide advanced technical support for complex enterprise environments. The role involved troubleshooting and resolving high-priority issues related to high-end server, storage system, virtualization, networking, and GPU-accelerated infrastructure. The ideal candidate is a seasoned technical expert with excellent communication skills, a positive attitude, and the ability to thrive under pressure while mentoring junior team members, and working independently with sales, FAEs, service teams, and customers to resolve Super Micro product issues.
Essential Duties and Responsibilities:
- Deliver expert-level technical support for high-end server hardware, storage systems, Linux and Windows operating systems, VMware virtualization, networking, and NVIDIA HGX GPU platforms.
- Provide expert technical support to customers, troubleshooting and resolving complex issues related to motherboards, server systems, and PC peripherals through various communication channels (phone, email, and on-site visits).
- Diagnose and resolve complex hardware and software issues with precision and efficiency, including motherboard layouts, power supply configurations, firmware/BIOS updates, and performance optimization.
- Develop and maintain automation scripts using Python and Batch scripting to streamline support processes, diagnostics, and customer deployments.
- Provide timely escalation management and root-cause analysis for critical customer incidents, ensuring minimal downtime in production environments.
- Collaborate with customers, field engineers, and internal R&D teams to troubleshoot and resolve application and infrastructure-related problems.
- Mentor and tutor junior support engineers, conduct knowledge-sharing sessions, and contribute to internal documentation and training materials.
- Maintain professional support etiquette in all customer interactions (phone, email, remote sessions, and on-site when required).
- Stay current with emerging technologies and proactively learn new products and solutions to better serve customers.
- Handle high-pressure situations calmly while managing multiple critical tickets simultaneously.
- Participate in on-call rotation and occasional after-hours support as needed.
Qualifications:
- Bachelor’s degree in EE or CS, with 8+ years of hands-on technical support or engineering experience in enterprise server/storage environments (preferred).
- Proven expertise with high-end servers (rackmount, blade, multi-socket systems), enterprise storage (SAN/NAS), and related hardware troubleshooting.
- Strong experience in:
- Linux administration (RHEL, Ubuntu, SUSE, etc.)
- Windows Server administration
- VMware vSphere / vCenter
- Enterprise networking (switches, routers, InfiniBand, Ethernet fabric)
- Nvidia HGX GPU systems and GPU-accelerated computing
- Motherboard-level diagnostics, power supply troubleshooting, and hardware layout analysis
- Proficiency in scripting: Python and Batch/PowerShell.
- Deep understanding of server hardware components, firmware, BIOS/UEFI, and power delivery systems.
- Experience with monitoring, logging, and diagnostic tools for large-scale infrastructure.
- Excellent verbal and written communication skills with a professional, clear, and empathetic support style.
- Pleasant personality and positive attitude — able to build strong customer relationships.
- Strong ability to handle pressure and perform effectively during major incidents or high workload periods.
- Natural mentoring mindset with a passion for developing junior team members.
- High learning agility and enthusiasm for adopting new technologies quickly.
- Willingness to participate in on-call rotation.
- Ability to travel occasionally for on-site customer support (if required).
Salary Range
$125,000 - $145,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
