Summary Statement
Ability Prosthetics & Orthotics has served patients in Pennsylvania and Maryland for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic.
We are currently looking for a Patient Care Coordinator (PCC) for our Mechanicsburg and Harrisburg, PA offices. Our PCCs are the backbone of each patient visit, ensuring that scheduling, documentation, and day-to-day operations run smoothly. From greeting patients to managing clinic logistics, you play a key role in delivering a positive care experience.
Duties & Responsibilities
- Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
- Effectively schedule and/or modify patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
- Perform initial insurance verfications.
- Create patient account profile in the Medical Record system.
- Maintain a clean office work environment.
- Accept payments from patients as appropriate.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Potentially attend training in Hanover or Lancaster once or twice as needed.
- Perform other duties and special projects as assigned.
Qualifications
- High school diploma or equivalent.
- Proficient in MS Office and databases.
- Strong communication and interpersonal skills.
- Excellent multitasking and time management skills.
- Office administrative experience, preferably in a medical office.
- Strong attention to detail and accuracy.
- Insurance knowledge including Medicare.
- Customer service experience.
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
