Overview
Overall, the Property Manager is responsible for all facets of the property(s) in his/her portfolio (approximately 680,000 sq. ft), and s/he has a responsibility to ensure the property is managed according to The RMR Group’s established procedures. All staff who report to the Property Manager must follow all established guidelines, procedures, and budgets as well. The Property Manager should also have a general knowledge of all building operating systems.
Responsibilities
Building Operations:
- Maintain and develop written standard operating procedures for building operations.
- Ensure that mechanical/electrical system maintenance is being performed.
- Life Safety issues including proper training of building staff and a written record of all testing and alarm activations.
- Follow Risk Management guidelines as defined by The RMR Group’s Director of Risk Management.
- Ensure that tenant services are provided according to all lease documents.
- Oversee all construction/tenant improvements (including proper documentation).
- Oversee all contracts/vendors (including proper documentation).
- Implement energy management program and monitor utility usage.
- Supervise, train and motivate building staff.
- Interface with brokerage agent.
- Work with the Area Director to establish tenant relations and retention programs that are well planned and measurable.
- Build and foster tenant relationships through frequent, in-person interactions.
- Assist Area Director with the negotiation of lease renewals, extensions and expansions, and resolve issues with existing tenants.
- Develop orderly system for lease, vendor and project files.
Tenant Construction Process:
- Coordinate all construction work and its impact on the property.
- Review and approve all construction documents and specifications.
- Attend or designate an attendee to all construction meetings.
- Monitor construction project progress including project close-out, finish dates, move-in dates, budget close-out.
- Maintain summary file to include, bids, permit, Certificate of Occupancy, correspondence.
- Maintain a full set of as-built building drawings and specifications.
- Set-up and close-out Job Cost process.
Building Management Office Procedures:
- Ensure efficient, courteous and professional day-to-day operation of the management office which includes:
- Authorization processes
- Correspondence and filing systems
- Purchase of goods and services
- General office operating procedures
- Receivables/income/expense
- Service/Maintenance requests
- Specifications and bidding process
- Tenant servicing/relations
Financial:
- Responsible for all aspects of the financial stability of the property including maintaining budgets, yields, and the following:
- Budget-to-actual reports
- Accruals
- Review of recurring charges/miscellaneous billings/AP approval.
- Review of rent roll for accuracy.
- Interaction with accounting.
- Monthly Asset Report/Monthly Reforecast.
- Budget preparation.
- Capital Planning and oversight of building improvements.
- Job-cost system organization.
Qualifications
- Bachelor’s degree – Preferred course of study Business Administration, Real Estate or Accounting.
- Four to eight years’ experience in commercial real estate.
- RPA or CPM designations a plus.
- Associate Broker’s License preferred.
- Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
- Previous supervisory experience.
- Strong communication skills, both verbal and written, are essential.
- Excellent client service orientation.
- Exceptional organizational skills.
- Ability to work in a fast-paced, collaborative and results driven environment.
- Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
- Will be required to perform off site duties through the use of a personal vehicle.
- Must have a valid driver’s license.
- If, at any time, security clearance is required for your job (e.g. you are assigned to work at a property leased by the Federal government), being awarded such clearance will be a condition of your employment.
Total Rewards
The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group’s benefits plans, including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Health Savings Account (HSA) & Flexible Spending Plans (FSA)
- 401(k) Plan with Employer Match
- Holidays, Vacation & Sick Time
- Parental Leave
- Tuition Assistance
- Matching Gift Program
- Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance
Company Overview
The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.
RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:
- Integrity at Our Core.
- Perform Passionately and Effectively.
- Inspired Thinking.
- Like We Own It.
- Power of We.
- Mutual Respect.
Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.
Follow RMR on LinkedIn and Instagram @thermrgroup.
The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.
