Lead Associate - French - Collection - Pune - Magarpatta - Night Shifts

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

The ideal candidate will have prior experience in a contact center or customer care environment, and will be responsible for managing accounts receivable, resolving billing issues, and ensuring timely collection of outstanding balances from French-speaking customers.Key Responsibilities:Contact French-speaking customers via phone, email, and other channels to collect outstanding payments.Handle inbound and outbound calls related to billing inquiries, payment arrangements, and account status.Maintain accurate records of customer interactions and payment commitments.Collaborate with internal departments (Customer Service, Billing, Finance) to resolve disputes and escalate issues when necessary.Meet or exceed monthly collection targets and KPIs.Ensure compliance with company policies and regulatory requirements.Provide exceptional customer service while maintaining a firm approach to collections.Required Skills & Qualifications:Fluency in French and English (spoken and written) is mandatory.1–3 years of experience in collections, customer service, or contact center operations.Strong communication and negotiation skills.Ability to work independently and manage time effectively.Familiarity with CRM systems and MS Office tools.Willingness to work US shifts (night hours).Preferred Qualifications:Experience in B2B or B2C collections.Knowledge of billing systems and financial processes.Exposure to international customer interactions, especially in North America or Canada.

Qualifications

Bachelors degree