PATIENT REGISTRATION CLERK - Patient Access - Full Time - Variable Shifts

Patient Registration Clerk - Full Time 

Shift: Variable, 8 hour shifts

Job Description:

PATIENT POPULATION:
The patient population served can be all patients, including geriatric, adult, adolescent, pediatric, and newborn. This also includes services which affect facility staff, physicians, visitors, vendors and the general public.

POSITION SUMMARY:
Under the direction of the department Leader(s), the Patient Registration Clerk performs a wide range of routine clerical duties related to the registration of patients.

Must be able to work normal/scheduled working hours to include Holidays, call-backs, weeknights, weekends, and on-call. Agrees to participate, as directed, in emergencies and community disasters during scheduled and unscheduled hours. As a designated disaster service worker you are required to assist in times of need pursuant to the California Emergency Services Act.
(Gov’t. Code §§ 3100, 3102)

Needs to recognize that they have an affirmative duty and responsibility for reporting perceived misconduct, including actual or potential violations of laws, regulations, policies, procedures, or this organization’s standards/code of conduct.

The employee shall work well under pressure, meet multiple and sometimes competing deadlines; and the incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors.


EDUCATION/TRAINING/EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual should be a high school graduate or equivalent, prefer knowledge of Medical Terminology and experience in Medical Office Reception.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence if required.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages if required.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

To perform this job successfully, an individual should have knowledge of office machines and computer data entry, can type accurately at rate of at least 50 words a minute."


LICENSURE/CERTIFICATIONS:
To perform this job successfully, an individual should be a high school graduate or equivalent.


Responsibilities and Essential Functions:
*Indicates Essential Function

1 * Performs routine clerical duties related to the registration of patients.
2 * Ensures to obtain proper insurance cards, identification cards and scans into patient's medical records. Updates information annually.
3 Enters the correct mnemonic that corresponds with the insurance carrier for accurate billing.
4 Consistently meets the standard registration accuracy rate goals, including correcting errors within the standard guidelines.
5 Thoroughly explains to patients the purpose of the form(s) and reason for signatures to ensure patients understand what they are signing. Ensures all appropriate forms have signatures.
6 Verifies insurance eligibility information, co-pay and deductibles using AccuReq's System for all patients. Ensures all procedures have appropriate authorization when necessary.
7 Ensures to collect physician orders and scans into patient's medical record using the correct service and location, matching the order.
8 Applies correct registration processes as indicated for each specific unit. Using step by step instructions or per the routine applied by department leadership.
9 Will conduct bedside registrations when needed.
10 Applies the specific co-pay guidelines provided by Management for collecting patient's payments during the pre-registration and/or registration process.
11 Ensures the use of proper payment logging procedures, including accurate reconciliation / balancing of monies accepted.