Service Year Option - Diabetes Outreach Caller

Job Summary

The Diabetes Outreach Caller makes phone calls to help patients join diabetes education and the Diabetes Prevention Program. This role explains the programs in a simple way, answers questions, and assists patients with registering for programs.  The caller speaks kindly, listens carefully, and helps patients feel comfortable getting the support they need.

Minimum Qualifications

• Education: High school diploma or GED
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Experience: No prior experience required
• Licensure/Certification: None required
• Skills & Abilities:

o    Clear, friendly phone communication

o    Strong listening skills

o    Ability to explain information simply

o    Basic computer and data entry skills

o    Organization and attention to detail

o    Ability to keep information confidential

What You’ll Do

·         Spending much of the day making phone calls

·         Talking with many different patients each day

·         Following guidelines related to the individual programs to share information

·         Keeping detailed and accurate records

·         Working independently while meeting enrollment goals

·         Staying positive, patient, and professional on every call

What the Job is Really Like

·         Spending much of the day making phone calls to patients

·         Using the EHR to look up patient information and document calls

·         Reviewing and working from the Workqueue to find patients to contact

·         Talking with many different people each day and answering questions

·         Keeping detailed and accurate records

·         Working independently while meeting enrollment goals

Work Environment & Demands

·         Office-based role with most work done on the phone and computer

·         Regular use of the EHR and Workqueue system

·         Sitting for long periods while making calls and documenting

·         Fast-paced environment with daily enrollment goals

·         Requires focus, organization, and strong attention to detail

What Success Looks Like

·         Patients are successfully enrolled in diabetes education and prevention programs

·         Workqueue items are completed in a timely and accurate way

·         Calls and documentation in the EHR are thorough and up to date

·         Patients feel informed, supported, and respected during every interaction

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.