MidFull TimeENNorth America
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Onboarding Manager
Location: Houston OR Boston –(Hybrid)
Reports to: Sr Manager, Customer Success
A Quick Snapshot…
As an Onboarding Manager, you will own the customer’s first experience with Conga, guiding new customers from purchase to first value with confidence, clarity, and technical credibility. This role blends consultative discovery, hands-on technical enablement, and relationship management to ensure customers are successfully configured, educated, and embedded in Conga’s broader ecosystem of support.
Rather than delivering one-way demos, you will lead customers through a structured, outcome-driven onboarding journey, helping them configure their first use case, identify objectives, validate success, and establish a strong foundation for long-term adoption and ROI.
Why It’s a Big Deal…
The onboarding experience sets the tone for the entire customer lifecycle. In this role, you will directly influence:
You will serve as the front line of trust between Conga and its customers, ensuring customers feel supported, informed, and set up for success from day one, while creating clean, actionable handoffs to Product Specialists, Customer Success Managers, and Support teams.
Are You the Person We’re Looking For?
Customer-first relationship manager.
You lead with empathy, curiosity, and accountability. You know how to build trust quickly, ask thoughtful discovery questions, and guide customers with confidence, especially during moments of uncertainty or change.
Technically credible and hands-on.
You are comfortable rolling up your sleeves to help customers install, configure, and validate their first workflows. You don’t just explain what to do, you help customers understand why it matters.
Structured but flexible.
You thrive in repeatable playbooks, but can adapt your approach based on customer maturity, goals, and technical complexity.
Clear, proactive communicator.
You set expectations, document outcomes, and ensure nothing falls through the cracks, internally or externally.
Ownership mindset.
You don’t wait for problems to escalate. You anticipate risk, coordinate resources, and take responsibility for seeing onboarding through to a confident completion.
Here’s What You’ll Be Doing…
Customer Success Planning & Technical Guidance
Enablement, Education & Change Management
Program Execution & Cross-Functional Collaboration
Customer Communication & Feedback
What You Bring to the Table
Technical & Product Skills
Customer & Consultative Skills
Professional Competencies
How Success Is Measured
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
