DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Stokke, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
JOB PURPOSE
The Director of Delivery, Creative & Media is responsible for overseeing end-to-end client delivery of creative and media projects across DEPT®. This role ensures the seamless delivery of high-quality, on-time, and on-budget work while fostering operational excellence, optimising processes, and leveraging technology to enhance performance and efficiency.
This position requires a deep understanding of agency operations, knowledge of at least one of creative and media delivery, and the ability to lead high-growth, cross-functional teams and bring confidence and expertise to client conversations.
The Director will focus on orchestrating all our creative and media service line delivery, ensuring that quality and profitability targets are met and that client outputs are delivered to a high standard. They will also focus on the key processes and interconnections that enable that delivery - delivery processes, project management, resource forecasting, workflow optimisation, risk management, and talent development in the delivery team.
They need to work collaboratively with Client Service, Creative, Media, Strategy, and Delivery teams to drive business impact and be at the heart of ensuring that those teams are connected to achieve this, creating an environment of collaboration and continuous improvement.
The role is client-facing as required and ensures delivery teams align with client expectations and business objectives.
WHAT YOU’LL DO
Delivery Leadership
- Oversee all deliveries to ensure appropriate end-to-end planning and execution of creative and media projects, ensuring structured, scalable, and high-quality delivery.
- Develop and refine project planning processes, ensuring that delivery teams are defining clear timelines, milestones, deliverables, and resource needs.
- Ensure that scope and change control are being managed and that the teams are proactively adjusting project plans to balance profitability, client expectations, and operational efficiency.
- Lead delivery teams to deliver with excellence, maintaining the highest quality of creative and media outputs.
- Identify and mitigate risks, addressing operational roadblocks swiftly to ensure seamless execution.
- Play a role in the EMEA delivery organisation, helping us to grow our cross-market clients and evolve our EMEA delivery processes
- Play a key role in enabling our nearshore delivery strategy
- Resource & Talent Management
- In partnership with the local and EMEA resource lead, input into resource planning and allocation, ensuring optimal utilisation of creative, technical, and media talent. Ensure long-term forecasting and highlight needs to the recruitment team
- Build, mentor, and inspire a high-performing delivery function (direct and indirect reports), fostering a culture of collaboration, growth, and accountability.
Operational Excellence & Process Optimisation
- Work closely with Client service, Creative, Media, Strategy, and Technology crafts to identify operational bottlenecks and optimise workflows. Facilitate & lead the resolution of systemic issues, and influence their teams in best practice.
- Working with EMEA counterparts, standardise processes, templates, and best practices to improve operational efficiency and ensure scalability of EMEA-wide work.
- Establish and monitor key performance indicators (KPIs) to measure project success, resource utilisation, and profitability.
- Champion emerging AI, automation, and workflow tools to drive efficiency and innovation in delivery processes.
Profitability & Budget Management
- Oversee project budgets, ensuring profitable delivery without compromising quality.
- Track and report on project financial performance, ensuring transparency and alignment with business goals. Work in partnership with finance and operational excellence teams to monitor project burn and mitigate/address margin and overrun issues.
- Identify areas for cost control and operational efficiencies, ensuring long-term sustainability.
Cross-Functional Collaboration & Internal Alignment
- Work closely with senior leadership, Creative, Media, and Strategy teams to align delivery with client expectations and business objectives.
- Be a trusted partner with client management and client-facing teams to ensure seamless execution and stakeholder alignment.
- Foster strong internal communication and collaboration between Creative, Media, Technology, and Strategy teams.
Creative & Media Agency Expertise
- Bring deep expertise in creative processes (concepting, design, production) - any media experience is an advantage, but not essential.
- Ensure creative and media deliverables (with support from media lead) meet both client and internal expectations in terms of quality, timing, and budget.
- Lead operational workflows that align with scalable, multi-market execution.
- Strong understanding of project management.
WHAT YOU BRING
- 10+ years of experience in project management/client delivery, preferably in a digital agency or related industry.
- A deep understanding of Creative delivery methods and needs, and hands-on experience in delivering creative projects. Knowledge of media delivery not essential but an advantage.
- In-depth knowledge of the industry and trends within the creative industry.
- Exceptional communication and interpersonal skills to interact effectively with clients and team members.
- Strong leadership and communication skills, with the ability to influence and motivate teams and people to build a great culture.
- Assertive and able to take charge of a situation when appropriate and drive growth.
WE OFFER
- Flexible hybrid working policy (1-2 days at the office, depending on location);
- Company pension scheme;
- Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
- Occasional breakfast/lunch at the office, Smoothie Tuesdays.
- €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport
- Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
- Stay happy and healthy with a contribution to your health through the OpenUp platform.
- Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
