Full TimeENEurope
About us
ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.
Role Purpose
Working as part of the Credit Control Team based in the Swansea office, this role offers an excellent opportunity to play a vital part in supporting ERS to manage premium payments accurately and efficiently.
The position includes targeted invoice collection, resolving complex premium queries, processing and reporting payments, and reconciling broker settlements in line with organisational procedures.
You will work closely with Brokers, using your strong customer service skills to identify and resolve payment queries promptly, helping to minimise delays and support healthy cash flow across the business.
This role calls for confident communication and a collaborative approach, working effectively with brokers and colleagues across multiple teams to deliver the high standard of service that ERS is known for.
Key responsibilities
The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Qualifications, skills and experience
Essential
Desirable
Core behavioural competencies
Additional Information
Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
