Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Inspire and motivate the team to create ridiculously personal experience with every guest.
- Communicate goals and strategies clearly.
- Planning and organization of front of the house operations.
- On the floor support for the team.
- Scheduling and purchasing.
- Manage the recognition and employee engagement program within the department.
- Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
- Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
- Train and monitor all service levels provided by employees to guests and other fellow employees.
- Meet or exceed levels of service required of a 5 star and 5 diamond resort.
- Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements.
- Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
- Must have 3+ years luxury hotel Front Office operations experience, with at least 2 years as a Front Office Supervisor or 1 year as a Front Office Manager.
- Experience managing a team of 15+ people.
- Forbes Audit experience is a must.
- Hospitality Bachelor's Degree is preferred.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
- Ability to verbally communicate effectively and professionally.
- Trainer level of expertise in Opera and solid experience with MSFT office
- This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Salary range: $65,000.00 USD - $75,000.00 USD annually
