$135K – $203KFull TimeEN
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Risk Engineering combines machine learning and product development to reduce Stripe’s financial and regulatory risk at scale while preserving a best in class user experience. We build ML models and backend systems to detect fraud, assess users’ cash flow and financial health, and ensure compliance with regulatory and financial partner requirements, protecting Stripe’s brand and guarding against financial losses that could threaten the business. The Risk group is made up of machine learning, backend, and full-stack engineers who solve these challenges through creative product ideas, impactful models, and scalable infrastructure; we’re launching several new efforts where you can have an outsized impact on the architecture, implementation, and design of these systems.
The Support Experience engineering team designs and improves Stripe’s end-to-end support experience: how customers get help inside our products, how they contact us when they have questions, and how our teams use internal tools to respond. We own the quality and reliability of that support stack and rely on data and direct user research to drive continuous improvement. A small, distributed group of capable, user-focused engineers, we work closely with Stripe’s design, product, infrastructure, and operations teams. Delivering excellent support to customers of every size is central to Stripe’s culture.
The Support Products engineering team is building entirely new externally-facing products, leveraging Stripe’s scale and expertise to help merchants serve their customers better through Stripe. We build automations and internal tools to provide support across many different mediums (phone, email, chat, etc.). This enables businesses to focus on their core products while trusting Stripe to provide high-quality support to end users on their behalf. As an early hire, your role more closely resembles that of a founding engineer at a startup within Stripe. You’ll collaborate with peer teams and cross-functional partners to shape our product vision, build robust systems from scratch, and work directly with our early adopters to onboard them onto our products and gather feedback.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
The annual salary range for this role in the primary location is CA$135,200 - CA$202,800. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
